Elevate customer service with Family, a leading insurance provider in Vancouver, Canada. As a Customer Service Representative for Billing, assist clients and brokers with financial inquiries and support in a hybrid work model.

In this full-time role, you will report to the Team Lead of Finance. Your primary focus will be on customer service, administrative tasks, and bookkeeping duties. Ideally, you have experience in billing and a strong understanding of finance policies to effectively assist and resolve issues for customers and brokers.

Key Responsibilities:
• Respond to customer inquiries related to billing and payments
• Coordinate payment arrangements for overdue accounts
• Advise on finance policies and procedures
• Process payments and prepare deposits
• Maintain detailed and accurate financial records

Requirements:
• University degree or equivalent experience
• Minimum 1 year of customer service experience
• Bookkeeping experience is considered an asset
• Willingness to obtain Broker Level 1 License
• Solid proficiency in Microsoft Excel and Word

Bring your customer service skills and financial knowledge to a dynamic team at Family in Vancouver!
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📌 Customer Service Specialist - Billing Remote (British Columbia)
🏢 Family Insurance Solutions
📍 British Columbia