At KWS, we believe every person deserves to live with safety, dignity, and hope. Our Thrift Store is more than a retail operation. It is a place where Every Donation and Every Purchase Supports a Community Free From Abuse.

About Us:
KWS has been providing programs and services for people impactedby Domestic Abuse since 1980. Our programs include emergency andsecond-stage housing, PEACE program, community-based victim services,sexualized assault services, education and prevention initiatives, a 24/7support line, and a community thrift store. We are committed to fosteringsafety, choice, and inclusion, and believe in building a community free fromabuse and sexualized violence through education, support, and strongpartnerships.

Summary:
The Frontline Support Worker provides program participantsand their children that identify as being at risk of and/or fleeing domesticabuse with support, security, advocacy, information, education, crisisintervention, referral information and temporary housing at the TransitionHouse.

Key Responsibilities:

Answer incoming phone calls including, takingmessages, making appointments, responding to individuals in crisis or requiringsupport and information, screening potential recent program participants andrecording call information.

Admit and discharge program participants andtheir children including, assessing risk, filling out intake and other requiredforms, creating safety plans, and orienting new program participants and theirchildren (reviewing fire safety, security, house rules/procedures, facility,and services).

Provide support by way of active listening,providing clarification, assessment of needs/risk, goal setting,



creatingaction plans, offering encouragement, and sharing information about services,housing, and community resources.

Monitors and ensures the safety and comfort ofthe program participants and their children and the security of the facility.

De-escalates and facilitates resolution ofconflicts between program participants residing at the Transition House.

Assist in the arranging of transportation forprogram participants and their children, to outside appointments and services.

Ensure household tasks such as laundry,housecleaning, garbage/recycling disposal, grocery shopping, and maintainingsupplies are completed, and arrange for maintenance work to be performed asneeded.

Maintain related case notes, documents, forms,and statistics, and provide reports to the supervisor as required.

Liaise with other service agencies andprofessionals and maintain current knowledge of issues and resources related todomestic abuse.

Attend, and participate in staff, and other,meetings as required.

Attend, and participate in,training/certification programs.

Orient and assign duties to new staff,volunteers and students as needed.

Perform other related duties as required.

Requirements:





Diploma in a related human/social service fieldwith one-year recent related experience or equivalent.

Good working knowledge of domestic abuse andcommunity resources.

Ability to provide feminist-centered supportwith empathy and respect.

Capacity to work independently andcollaboratively.

Skill in assisting individuals in crisis withnon-judgmental services.

Maintaining records and engaging in programevaluation.

Additional Requirements:

A suitable Criminal Records Check for workingwith vulnerable people.

Intermediate First Aid (OFA 2) (previouslyStandard First Aid Certificate and CPR level B)

Location:
West Kelowna Transition House

Term:
Temporary

Hours of Work:
10-hour shifts from 11:00 am – 9:00 pm on a 4-days on,4-days off rotation.

Pay:
33.49/hr

Benefits:

Dental

Extended HealthCare

Pension Plan

Paid Sick Leave

Long TermDisability

Outside of CanadaEmergency Travel Insurance

Employee FamilyAssistance Program

WellnessDiscounts

KWS Thrift StoreDiscount

Closing Date:
Open until filled

Why Join Us?
Be part of a mission-driven organization making a difference in thelives of children and families. Work in a supportive, collaborative, andinclusive environment. Access professional development opportunities to growyour career.

We thank allapplicants for their interest, however, only those selected for an interviewwill be contacted.

Join us in making adifference!

Please visit our careers page to see more job opportunities.

We acknowledgethat the KWS is located on the ancestral, traditional and unceded territory ofthe Syilx Okanagan Nation.

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📌 Frontline Support Worker - West Kelowna (British Columbia)
🏢 Kelowna-Women
📍 British Columbia