(Location) is currently seeking a Service Business Development Associate to join our team of customer focusedprofessionals within our high volume and process-driven dealership.

KeyAccountabilities & Objectives:

- Manage incoming internet and phoneinquiries and proactively pursue additional customer inquiries
- Set appointments for customers tocome in and meet with service
- Listen and be attentive to customerneeds and prioritize in order to provide assistance to the customer
- Provide superior customer serviceand achieve highest degree of customer satisfaction
- Work closely in partnership withService Advisors, Technicians and management to provide qualified leads and detailedinformation on customer requirements
- Maintain a high Customer Service Experienceindex score
- Respond to customer complaints andfollowing established concern resolution process
- Assist fellow team members whenrequired
- Communicate escalated customerconcerns to appropriate manager when required
- Provide feedback to management andmaintain open communication on concerns, suggestions, requirements etc.

Skills Profile:

- Energizedby challenges; driven to improve efficiencies, learn and grow
- Proactive self-starterwith a desire for accountability




- Passionfor delivering a consistently exceptional customer experience
- Operateswith the highest level of integrity
- Exceptionalinitiative, high energy and positive attitude
- Processdriven with impeccable organization and prioritization abilities
- Exceptionalproblem solving and conflict resolution skills
- Impeccablefollow-through and commitment to building and cultivating relationships
- Establishexcellent “One Dealership” relationships with other departments to help deliveron our customer promise

Special Requirements:

- Valid driver’s license
- Minimum High School Diploma
- Post Secondary Education Preferred
- Strong technical skills including MS Word, Excel, PowerPoint, Outlook

Why We’re Awesome:

- Commitment to an exceptional employee experience

- Full benefit programs & competitive compensation plans
- Employee and Family Assistance Program
- Collaborative work environment & group support

Toyota On The Park is an equal chance employer which values diversity in the workplace.If you require accommodation in order to participate in the hiring process,please contact us at to make your needs known in advance.

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📌 Service Business Development Associate (Toronto)
🏢 CanadaOne Auto Group
📍 Toronto