Elevate your career as a Customer Success Manager at Leap Tools, a remote-first organization innovating the interior décor industry. Bring your B2B experience and technical acumen to engage SMB customers effectively.
Leap Tools is looking for a skilled Customer Success Manager with 1-2 years in B2B customer roles. You’ll manage vital customer metrics and serve as a trusted partner for SMB clients, ensuring they maximize the perks of our Roomvo Platform.
Join a team that values detail, ownership, and curiosity while working to enhance customer experiences.
Key Responsibilities:
- Manage post-onboarding customer lifecycle for SMB clients
- Monitor key metrics like Customer Health and Retention
- Engage with customers to understand and meet their needs
- Collaborate with internal teams to advocate for customer interests
- Maintain accurate records in Customer Success software
Requirements:
- 1-2 years of B2B Customer Success experience
- Experience managing a book of business
- Proficient in Google Workspace and Salesforce
- Excellent verbal and written communication skills
- SaaS experience required
Help shape customer success and drive satisfaction at Leap Tools with your expertise.