Elevate your career as a Solutions Architect Manager with TELUS Digital, focusing on Amazon Connect and Zendesk solutions. This hybrid role emphasizes innovative cloud contact center design for transformative customer experiences.
Join TELUS Digital, the digital consultancy arm of one of Canada’s largest telecommunications providers. In this technical pre-sales role, you will collaborate with sales teams to design cloud contact center solutions. Your expertise in Amazon Connect and Zendesk will guide the development of comprehensive architectures tailored to client needs.
Key Responsibilities:
• Design cloud contact center architectures using Amazon Connect and Zendesk • Lead pre-sales engagements and technical demonstrations • Partner with sales to scope and propose solutions • Create detailed architecture and technical documentation • Stay updated on cloud contact center trends and technologies
Requirements: • 3-5 years in solution architecture or technical consulting • Robust knowledge of Amazon Connect and Zendesk • Experience with CRM and omni-channel platforms • Excellent communication skills for diverse audiences • Proven ability to implement large-scale cloud solutions
Harness your skills in solution architecture and customer engagement with TELUS Digital. #J-18808-Ljbffr
📌 Solutions Architect Manager at TELUS Digital (Winnipeg)
🏢 TELUS Digital
📍 Winnipeg
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