Department: Patient Safety and Client Concerns - North
Type: Full-time regular
FTE: 1
Shift Information: Days
Number of Hours per Rotation: 5 shifts of 7.5 hours per 1 weeks
Relief: No
Float: No
Salary or Pay Band: As per Terms and Conditions of Employment
Travel Required: Yes
: The Patient Client Experience (PCE) Associate is responsible for performing key functions within the Patient & Client Experience portfolio. The PCE Associate works closely with the Directors of Accreditation, Patient Support and Development, and Patient and Family Centered Care in providing guidance and support on PCE and patient engagement activities that align with the SHA strategic initiatives and continuous improvement activities. The Associate supports and works closely with Patient Family Advisors, leaders, all departments and operation leads and managers to plan, develop and implement successful PCE strategies.
The PCE Associate provides education around the expectations and behaviors that define Patient and Family Centered Care, facilitates the supports needed to achieve measurable results in PFCC, supports the delivery of programs and services in support of the SHA Accreditation program and assists in the development and enhancements of programs/services within the broader Accreditation and Patient Client Experience Portfolios. The Associate demonstrates strong leadership to enable an innovative and positive working climate and a client-centric culture.
The Associate must work cross functionally within the portfolio and across the organization to support operations.
The Associate will develop partnerships and work closely with system and community partners.
Human Resources Exemption: No
Licenses
- Valid Class 5 driver's license
Education
- Undergrad degree in regulated health profess. or equiv. combination of Ed & Exp.
Knowledge & Abilities
- Ability to coach, mentor and develop others
- Ability to adapt to change or unexpected developments.
- Knowledge in the Truth and Reconciliation Commission Calls to Action
- Exemplifies ethical practices, professionalism and personal integrity
- Knowledge in First Nation and Metis history in Saskatchewan
- Knowledge of the healthcare system in Saskatchewan.
- Has demonstrated strong interpersonal and communication skills.
- Integrate clinical knowledge to group activities to enhance clinical practice
- Commitment to quality, safety, and improvement striving towards zero harm
- Knowledge of legislation and applicable laws
- Ability to articulate mission, vision and strategy and charts a path forward.
- Commitment to a diverse, culturally competent, culturally safe work environment
- Promotes innovation, guides change and is committed to continuous improvement
- Has demonstrated robust critical thinking, financial and analytical skills
- Knowledge in LEAN management system
- Knowledge in family centered care
- A knowledge of Human Resources programs and systems
- Knowledge in general office procedures
- Ability to balance the needs and interests of diverse group