S I Systems is seeking a Senior ITSM Analyst to advance ITSM practices using Jira Service Management and ITIL processes in a complex enterprise environment. The role combines hands-on configuration, governance and continual improvement across Incident, Problem and Change Management, with focus on service performance and automation. The ideal candidate has 7+ years in ITSM, solid ITIL knowledge and experience with major incidents, governance, and cross-functional collaboration.
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📌 Senior ITSM Lead: Jira Service Management & ITIL (Winnipeg)
🏢 S.i. Systems
📍 Winnipeg
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