Senior Customer Support Consultant - C$66,458 - C$91,380 A Year (Winnipeg)

Senior Customer Support Consultant - C$66,458 - C$91,380 A Year (Winnipeg)

22 Sep
|
Simcorp
|
Winnipeg

22 Sep

Simcorp

Winnipeg

Join some of the most innovative thinkers in FinTech as we lead the evolution of financial technology. If you are an innovative, curious, collaborative person who embraces challenges and wants to grow, learn and pursue outcomes with our prestigious financial clients, say Hello to SimCorp!At its foundation, SimCorp is guided by our values — caring, customer success‑driven, team-oriented, curious, and courageous. Our people‑centered organization focuses on skills development, relationship building, and client success. We take pride in cultivating an environment where all team members can grow, feel heard, valued, and empowered.Why This Role Is Important to UsSimCorp leverages the most sophisticated risk analytics and portfolio‑construction tools on the market, with a globally diverse client base that challenges us to continue innovating.SimCorp is currently seeking a qualified professional to join our Global Support team as a full‑time employee. Candidates should have a minimum of a Master’s in Finance, Quantitative Finance, Financial Engineering, Economics, or 1–2 years of relevant work experience with a related undergraduate degree. Beyond the opportunity to work directly with clients, team members will gain invaluable industry experience while working in a challenging, yet fun work environment.What You Will Be Responsible ForRespond to optimization, risk analysis, attribution, and risk modeling questions from clients.Provide structured and custom training for new and existing clients.Assist clients in translating their portfolio construction strategies into Axioma products,



while providing helpful insights into Axioma’s innovative methods.Assist Sales Team members in creating proof‑of‑concept analysis via portfolio analysis and product demonstrations.Provide specialized guidance during evaluations of SimCorp’s software products including initial training, day‑to‑day usage questions, and by supporting the Sales and Product Specialists teams during client trials.Assist sales organization as necessary to facilitate effective client retention and new business development.Collaborate with senior Global Support staff and other SimCorp resources in responding to advanced client inquiries.What We ValueProficient written and oral communication skills.Master’s in Finance, Quantitative Finance, Financial Engineering, Economics, or 1–2 years relevant work experience with a related undergraduate degree. Knowledge with or experience with multi asset class securities (equity, fixed income, FX, and derivatives).Solid educational foundation in math and statistics, familiar with linear and non‑linear methods of interpretation in market theory and quantitative disciplines of risk analytics / portfolio construction.Proficient computer skills and experience with coding languages (R, Python preferred,



Java).Skilled at problem solving and quickly identifying problem resolution for clients.Commitment to assisting and teaching clients how to benefit from SimCorp products.BenefitsAttractive salary, bonus scheme are essential for any work agreement. In addition to the traditional benefit scheme, we provide a good work‑and‑life balance: flexible working hours and a hybrid workplace model. SimCorp follows a global hybrid policy, asking employees to work from the office two days each week while allowing remote work on other days.For Toronto only: The salary range for this position is $66,458 to $91,380 CAD. Base pay may vary based on factors such as years of experience, skills and qualifications. Additionally, employees are eligible for an annual discretionary bonus and benefits including health and dental care, time off and Group RRSP/TFSA.SimCorp is an equal opportunity employer and welcomes applicants from all backgrounds, without regard to race, gender, age, disability, or any other protected status under applicable law. We are committed to building a culture where diverse perspectives and expertise are integrated into our everyday work. We believe in the continual growth and development of our employees, so that we can provide best‑in‑class solutions to our clients.SimCorp Canada welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Candidates who require accommodation during the recruitment process should contact the People & Culture team at [email protected].#J-18808-Ljbffr

📌 Senior Customer Support Consultant - C$66,458 - C$91,380 A Year (Winnipeg)
🏢 Simcorp
📍 Winnipeg

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