Elevate your career as a Retail Sales Manager at Michaels in Richmond Hill, Ontario, where passionate leadership meets customer service excellence. Oversee key operations and drive sales through effective team mentoring.
Your role as Sales Manager involves leading a capable team to achieve sales and service KPIs while adhering to SOPs. You will be responsible for coaching staff on best practices and ensuring an exceptional in-store experience for every customer. The position includes operational leadership and engaging with various in-store programs to enhance customer experiences.
Key Responsibilities:
• Lead adherence to Company operating standards and procedures
• Coach team members toward excellent customer service and sales performance
• Cover Manager-on-Duty duties while maintaining operational continuity




• Promote customer loyalty through effective enrollment tactics
• Ensure execution of store events and programs like the Balloons business
Requirements:
• Retail leadership experience of at least 3 years
• Ability to remain active throughout shifts and engage with customers
• Familiarity with POS systems and rapid transaction processing
• Commitment to maintaining high store standards
• Availability for schedule flexibility including early mornings and weekends
Advance your career with Michaels, combining sales leadership and a passion for creativity.
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📌 Retail Sales Manager Role at Michaels (Richmond Hill)
🏢 Michaels
📍 Richmond Hill