Drive customer satisfaction and growth as the Client Success Leader at d1g1t, an innovative fintech company based in Toronto. Oversee client support operations and nurture strong partnerships for long-term success.This role requires an expert in client success strategies and retention to enhance d1g1t's post-implementation services. You will lead the charge for exceptional customer experiences and foster a client-focused culture through effective training and team management practices.Key Responsibilities:- Develop and execute Client Support strategies- Measure and drive retention, expansion, and satisfaction- Act as the customer advocate within d1g1t- Manage robust client support with a focus on service excellence- Implement tools for enhanced operational efficiencyRequirements:- Preferred degree in business or technology- At least ten years in successful client support leadership- Proven expertise with SaaS client retention and growth- Solid data interpretation and operational insights- Excellent communication and partnership skillsLead client success initiatives and empower teams for optimal outcomes at d1g1t.#J-18808-Ljbffr