This is clerical and customer service work providing diversified services to City Hall. The position participates in a variety of customer service and support duties. The work involves extensive contact with visitors, employees, and external agencies in the provision of customer service, including resolving customer issues, providing information to the public, processing and tracking payments, and generating a variety of reports and correspondence. Work performance is reviewed by a superior in terms of accuracy, completeness and effectiveness in dealing with the public and conformance to established policies and procedures.

The Training Manual Requirements pre-qualifications for this position are:

- Foundations of Team-oriented Conflict Resolution (1.5 credits) or equivalent course from a recognized post-secondary institution
- Building your Communication Toolbox (1.0 credits) or equivalent course from a recognized post-secondary institution
- Business Communications or Professional Writing Course (3 credits)
- Two (2) years full-time equivalent experience in customer service role




- Six (6) months full-time equivalent experience with cash handling, point of sales systems or successful completion of basic bookkeeping course (16 hours)
- 70% minimum test score in Microsoft Word of successful completion of accredited course in Microsoft Word (1.5 credits)
- 50% minimum test score in Microsoft Excel or successful completion of accredited course in Microsoft Excel (1.5 credits)
- 45 awpm

The Class Specification requires a Driver’s License for the Province of British Columbia, and is a job requirement.

Qualified individuals are encouraged to view the on the City website and to apply online at https://portcoquitlamca.sharepoint.com/sites/EP_JobPostings to access competition number 26-100i. It is the responsibility of interested employees to ensure that their application is received in the Human Resources Department before the deadline.

Late Applications will not be accepted.

📌 26-100i - Customer Service Representative - Taxes (Full Time, Time Stated) (Port Coquitlam)
🏢 City of Port Coquitlam
📍 Port Coquitlam