Join Tubi as the Director of Product Support Operations and lead AI-first initiatives. Revolutionize product support for over 100 million active users in this hybrid role. This position is based in San Francisco, Current York, Los Angeles, or Toronto and requires a leader with at least 7 years of proven technical program management experience.

You will guide a energetic team in designing, executing, and refining the operational models critical for customer success. Your strategic oversight will influence major initiatives across various teams, driving both impact and innovation daily. Key Responsibilities:
Define and execute the strategy for Product Support Operations
Cultivate high-performing Technical Program Management teams




Develop agentic workflows that ensure program success
Direct company-level programs with measurable outcomes
Oversee systems for customer support and voice of the customer Requirements:
7+ years in relevant technical management roles
Proven track record in handling complex programs
Solid technical fluency and stakeholder management
Background in customer experience is advantageous
Knowledge of the media or streaming industry preferred Lead Tubi's transformation in product support through innovative strategies and a commitment to excellence.

📌 Director Of Ai Driven Product Support At Tubi Toronto
🏢 Tubi - Canada
📍 Toronto