New Patient Scheduler I, Permanent Full Time
Job Category : Administrative

Requisition Number : NEWPA005206

Full time

On-site

Locations
Showing 1 location

Pacific Centre for Reproductive Medicine (PCRM) | 732A
500-4601 Canada Way
Burnaby, BC V5G4X7, CAN

Description
Pacific Fertility
Burnaby, BC
Monday to Friday | 8:00 AM – 4:30 PM

Be the First Step in Someone’s Journey
At Pacific Fertility, every call is more than just a conversation; it’s the beginning of a life-changing journey.

As a New Patient Scheduler , you are the first point of connection for patients starting their fertility care. Your role is to create a welcoming, supportive, and seamless experience from the very first interaction.

What You’ll Be Doing
Patient Experience & Communication

Deliver exceptional, compassionate service across calls, email, and patient platforms

Respond to inquiries with empathy, clarity, and professionalism

Guide patients through the first steps of their fertility journey

Scheduling & Coordination

Convert inquiries into scheduled appointments

Balance schedules across multiple physicians and locations

Monitor and manage patient intake and referral flow

Collect and verify patient demographic and insurance information

Support completion of registration and consent forms

Send new patient packages, resources, and educational materials

Prepare preliminary requisitions (e.g., blood work)

Tracking & Reporting

Maintain accurate logs of patient inquiries and registrations

Track referrals and support reporting metrics

Monitor patient portal completion and documentation

Work closely with physicians, clinical teams, and leadership





Communicate with physician liaisons and front desk teams

Support a coordinated, patient-centred care experience

What You Bring

Up to 2 years of patient-facing or customer service experience

Medical Office Assistant (MOA) certification (asset)

Experience in a medical clinic (preferred)

Strong communication and organizational skills

Ability to multitask and manage high call volumes

A genuine passion for helping people

What Makes You Stand Out

You are empathetic, patient-focused, and solution-oriented

You thrive in a fast-paced, high-volume environment

You are detail-oriented and highly organized

You bring a calm and reassuring presence to every interaction

What We Offer
Because we believe in supporting our team just as much as our patients:

Compensation: $22 Hourly

Fertility benefits

10 Personal Care Days

Employee Assistance Program (EAP)

Wellness tools (meditation, sleep, focus)

Team events and a supportive culture

Modern, first-class work environment

Opportunities for personal and professional growth

PS… Pacific Fertility is proud to be an equal opportunity employer. We celebrate the diversity of all employees and applicants and are strongly committed to creating an inclusive environment for everyone. If you need reasonable accommodation at any point in the application or interview process, please let us know.

We also thank all the candidates who take the time and energy to apply. Given the volume of applications, it makes responding personally to each applicant difficult, but please know we are grateful for your interest. We look forward to connecting with you through this search or future ones.

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📌 New Patient Scheduler I, Permanent Full Time (British Columbia)
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