Shape transformative customer experiences at BMO by spearheading client-focused strategies that enhance engagement and growth. Leverage your expertise to drive the success of customer initiatives.
As the Director of Customer Experience Strategy, you will play a pivotal role in BMO’s growth by redefining acquisition and retention efforts. This leadership position emphasizes cross-functional collaboration to deliver tailored experiences aligning with customer needs and business goals. Cultivate talent and coach teams while managing strategic initiatives across the organization.
Key Responsibilities:



- Create actionable customer segmentation and acquisition strategies - Lead operational programs focused on quality execution - Develop insights from performance data for continuous improvement - Influence stakeholder decisions with cutting-edge recommendations - Foster robust relationships within BMO and industry networks
Requirements: - Minimum 7 years of experience in customer experience design - Proven track record in developing strategic initiatives - Exceptional communication and influencing capabilities - Robust problem-solving and analytical proficiency - Experience in leading change management processes
Drive impactful change in customer experience strategies at BMO, and make a significant contribution to customer satisfaction and business success.#J-18808-Ljbffr

📌 Director Of Customer Experience Strategy At Bmo Winnipeg
🏢 Bank of Montreal
📍 Winnipeg