We are currently hiring Part-Time Facilitators based out of Vancouver International Airport (YVR).
Why Paladin?
Paladin Airport Security Services (PASS) has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity.
- You receive top industry wages
- You have the chance to advance and grow your career
- You receive comprehensive benefits
What do Facilitators do?
With your commitment to providing exceptional customer service and ability to communicate in both English and French, you will support a positive passenger experience by:
- Proactively identifying opportunities to assist passengers through the screening process
- Understanding and communicating CATSA Standard Operating Procedures (SOPs) to passengers in both English and French
- Utilizing your bilingual (French/English) skills to communicate with passengers throughout the entire screening process in the passenger's preferred language
- Providing support to passengers who require assistance due to special needs such as mobility limitations or hearing/vision loss
- Offering physical support with passenger belongings where required
- Understanding the screening process for passengers travelling with sacred or spiritual items and ensuring the screening process is accommodated in accordance with CATSA SOPs
- Liaising closely with the checkpoint team of Screening Officers and Managers to deliver exceptional customer service
- Building, maintaining,
and promoting understanding of diversity, inclusion, and cultural awareness principles
What you bring to PASS:
- Demonstrated experience working in a fast-paced, customer-facing role for a minimum of 1 year
- Fluent in both French and English
- Experience working under pressure in a heavily regulated environment
- Exceptional ability to communicate simply, clearly, and effectively with diplomacy
- Ability to deliver exceptional customer service while demonstrating empathy and active listening skills
- Ability to understand and describe the screening process to passengers as required
- Experience adapting to customer needs and providing effective solutions or options where appropriate
- Physical ability to support passengers with reduced mobility and their belongings
- Physically able to stand and walk for extended periods
- High School Diploma/GED
- 19 years of age or older
- Canadian Citizen or Permanent Resident
- Ability to obtain Transport Security Clearance and other advanced clearances as required
- Open availability to work any required shift in a 24/7, 365-day operational environment
The following are considered strong assets:
- Experience or knowledge of the Accessible Transportation for Persons with Disabilities Regulations (ATPDR)
- Familiarity with the Official Languages Act (OLA)
- American Sign Language (ASL)
- Knowledge of diversity, inclusion, cultural awareness, and accessibility principles#PASS2B