This position will manage multiple, ongoing tasks in conjunction with the Customer Care Team and Order Delivery.
You will ensure exceptional customer case through the support and service of customer requirements within the organization.
Position Description
Manage orders and their processing accuracy to ensure prompt resolution and sales order confirmation
Take ownership of the customer care order inbox
Respond and communicate with existing customers and recent clients
Update customer information into the system, addresses, contacts and their customer products codes
Respond to customer inquiries in a timely manner
Process order shipment documents from third party warehouses
Ensure compliance with all health and safety regulations,
GMP’s and HACCP requirements
Experience
Minimum 2 years of experience in a customer care/service role
Food industry background/industry experience preferred
Qualifications
Robust follow-up, problem solving, and decision-making skills
Excellent communication (verbal/written) skills, bilingual
Excellent computer skills (MS Word, Outlook, Excel) and proficient with ERP and WMS systems