- Own a portfolio of high-value accounts, leading relationships and acting as a strategic advisor - Develop and execute account plans identifying expansion opportunities, renewal risk, and long-term growth strategy - Drive net revenue retention through upselling, cross-selling, and contract renewals - Conduct regular business reviews (QBRs) with stakeholders, including senior and C-suite decision-makers - Partner cross-functionally with Sales, Customer Success, and Product to ensure a seamless customer experience - Monitor account health metrics, including usage, satisfaction, and churn risk, and proactively address issues - Negotiate contract renewals and pricing in collaboration with Sales - Maintain accurate account data, forecasts, and pipeline in HubSpot - Take over the full portfolio, close or progress expansions, fix process gaps, and shape account planning, forecasting, or onboarding Requirements - 5+ years of experience in account management, customer success, or B2B sales in a SaaS or tech environment - Proven track record of growing accounts and hitting/exceeding retention and expansion revenue targets - Experience managing enterprise or mid-market relationships, including multiple stakeholders within an organization - Solid consultative and negotiation skills,



with the ability to align customer goals with product capabilities - Excellent verbal and written communication skills; confidence presenting to senior leadership and executives - Proficiency with CRM tools (Salesforce, HubSpot, or similar) - Analytical mindset; comfortable using data to build account plans and identify growth opportunities - Bonus: experience at a healthcare tech company, understanding of clinician experience, familiarity with EMR/EHRs Core Competencies Demonstrates expertise in account management and customer success, with a strong focus on driving revenue retention and growth through strategic planning and relationship management. Proficient in utilizing CRM tools to analyze account health and identify expansion opportunities. Highest-signal resume keywords - Account Management - Customer Success - B2B Sales - Consultative Skills - Negotiation Skills Hard Skills - Revenue Retention - Upselling - Cross-Selling - Contract Renewals - Account Planning - Data Analysis - Forecasting Soft Skills - Verbal Communication - Written Communication - Presentation Skills Industry Keywords - SaaS - Tech Environment - Enterprise Relationships - Mid-Market Relationships - Healthcare Tech - EMR - EHR Tools & Technologies - HubSpot - Salesforce

📌 Account Manager (Toronto)
🏢 Jobtailor
📍 Toronto