Summary of the Organization:

At Dalton Associates, we believe healthy communities support healthy people – and that healthy people, in turn, build healthy communities. Achieving this vision of wellness requires timely access to safe, confidential, and high-quality psychological, behavioural, and mental health care. That foundation underpins the work we do every day.

Founded in 1995 by Dr. Dan Dalton, C.Psych., Dalton Associates (DA) is a leading mental health services organization in Ontario. With a dynamic team of more than 80 employees and a network of over 200 clinicians, DA delivers specialized, quality-assured psychological, psychotherapy, social work, and behavioural health services that are culturally sensitive, accessible, and responsive to diverse community needs across the province.

Dalton Associates operates across six (6) service divisions, including Mental Wellness with Dalton (counselling services), rehabilitation services, psychological assessments, autism and behavioural health services (Launch Behavioural Health), Indigenous mental wellness services, and Dalton Care Central (mental health suite of services for customized programming). Our work spans clinical care, program development, and systems-level support, always grounded in compassion, evidence-informed practice, and respect for lived experience.

Our service approach is guided by core principles that shape how we work with clients, communities, clinicians, and partners:

- Shared care, equity in voice and choice, and meaningful representation among stakeholders;
- Integrated, whole-person approaches to wellness;
- Sustainable and responsible service delivery;
- A focus on resilience, empowerment, and capacity-sharing; and
- Culturally safe, responsive, and attuned care.

Being a part of the Dalton Associates team means contributing to an organization that values collaboration, integrity, and impact – and being part of work that supports individuals, families, and communities across Ontario.

Position Summary:

Through our Rehabilitation Services division, Dalton Associates has been providing psychological assessment, diagnosis, and counselling/therapy for individuals who have experienced a workplace injury (WSIB), have a Short- or Long-Term Disability claim, or have funding for services through Veterans Affairs Canada, Criminal Injuries Compensation Board, or other third party.



These services are delivered to the public, as well as through some of DA’s customized mental health programming (i.e., for First Responders).

The Administration Lead of Rehabilitation Services is an experienced Care Navigator with a passion for, and experience working with, clients from a variety of sociodemographic backgrounds and lived experiences across Ontario. In this role, they would report to the Director of Administration and the Director of Operations and be responsible for the smooth daily functioning and growth of the Rehabilitation Services division within our organization.

Key Responsibilities:

- Provide exceptional navigational support to those who reach out to DA’s Rehabilitation Services division for support, including clients, healthcare professionals, insurance companies, legal representatives, etc.
- Support a caseload of clients, providing them with care management and regular check-ins.
- Collaboration with Dalton’s First Responder Care Management team for seamless care of mutual clients.
- Take a leadership role by supporting the daily operations of the Rehabilitation Services division.
- Assist clients in accessing resources.
- Provide highly effective and productive administrative support for the Rehabilitation Services division, including, but not limited to:

o Updating Standard Operating Procedures as required, o Auditing case management and clinical files for oversight and quality assurance,

o Reporting on key metrics, supporting the growth of the division by identifying opportunities and supporting the execution of marketing initiatives,

o Assisting in scheduling,

o Managing the email and telephone accounts for Rehabilitation Services, and o Contributing to resourcing and other administrative operations.

- Other duties as assigned.

Key Skills and Characteristics:

- Culturally sensitive, empathetic, and engaging.
- Compliant in maintaining strict confidentiality with respect to clients and among colleagues.




- Compassionate about the well-being of others and good natured.
- Excellent communicators with solid written and verbal skills.
- Confident, calm, and able to manage difficult and highly sensitive conversations.
- Proactive, creative, resourceful, and solution-focused; able to influence change in support of client service excellence.
- Highly collaborative and work well with a variety of work/personality styles.
- Able to think critically with an eye for continuous improvement.
- Able to navigate and strive in a fast-paced, ever changing work environment.
- Highly organized and excel at keeping client files and information accurate/complete.

Qualifications:

- Bachelor’s degree or equivalent in relevant field preferred (i.e., Psychology, Social Work, Mental Health-related field).
- Minimum of a 2-years’ professional experience working within a healthcare administration and/or rehabilitation services role.
- Advanced knowledge of WSIB and other third-party funding models.
- Distress/de-escalation training and experience an asset.
- Detail oriented.
- Excellent organizational and time management skills.
- Excellent verbal, written and interpersonal communication skills.
- Exceptional client service skills.
- Ability to effectively and efficiently problem solve and multi-task.
- Able to work independently and as part of a team.
- Demonstrated high computer proficiency, including MS Office (Word, Excel, Outlook, and PowerPoint).

Employment Terms:
- Temporary Contract –12-18 months
- Full-time (37.5 hours/week) – 8am to 4pm (or 9am to 5pm)
- This role is hybrid, working 2 days a week in office at our Fergus location.
- As the role is primarily remote, a private and quiet space with a strong internet connection is required to fulfill the duties of this role.

Dalton Associates is an equal opportunity employer, committed to the full inclusion of all qualified individuals. Reasonable accommodations will be made available upon request for candidates taking part in any step of the recruitment and selection process. If you require an alternative format please let us know. Only successful candidates will be contacted for an interview.

Pay: $62,000.00-$72,000.00 per year

Experience

- healthcare admin and/or rehabilitation services: 2 years (required)

Work Location: Hybrid remote in Fergus, ON N1M 2J7

📌 Administrative Lead of Rehabilitation Services (Fergus)
🏢 Dalton Associates
📍 Fergus