Be part of our inspiring mission-driven team at Squamish Helping Hands Society.

We are a registered charity operating in the Sea to Sky region, based in Squamish. We believe in being part of a community where everyone matters, and where housing and access to food are human rights. Ultimately, we want to create “a protected and healthy community for all”.

We feel we can only do that by meeting people where they are and helping them to create capacity building plans for themselves leading them to where they want to go. We are a community where we believe that everyone has something to contribute, and that consequences help inform our choices.

This position is open internally to all staff and externally. Qualified internal candidates shall be considered and interviewed prior to external candidates. Squamish Helping Hands Society is an equal opportunity employer, committed to recruiting an inclusive workforce that reflects the community we serve. We encourage applicants from diverse backgrounds, including Indigenous applicants, all genders, nationalities, and persons with disabilities.

This is an excluded (non-union) position.

Interested individuals should apply by providing a resume and cover letter to [email protected] quoting the Posting No. “2026-40” and the Position “Assistant Housing Support Manager”. We thank and acknowledge all applicants and will proactively contact those selected for an interview.

JOB SUMMARY:

The Assistant Housing Support Manager manages the day-to-day operations of Under One Roof. Reporting to the Housing/Shelter Manager, this position supports the oversight of all housing and shelter programs and works closely with Site Supervisors and frontline staff.

The Assistant Housing Support

Manager supports frontline staff, Site Supervisors, participants, and the leadership team, and helps plan and document housing program processes and procedures while ensuring appropriate staffing levels and participant/resident care.

DUTIES & RESPONSIBILITIES:

Operational Support & Site Coordination

- Supports the Housing Manager in the day-to-day operations of the housing program or shelter.
- Sets the tone for excellent service to the vulnerable population SHHS serves - residents, the unhoused, food bank patrons, and Open Door Health (ODH) patients.
- Ensures the facility is safe, clean, and functioning, including coordinating maintenance requests and monitoring building systems.
- Coordinates call-outs, scheduling coverage, shift adjustments, and communicating daily operational needs to staff.
- Helps maintain compliance with organizational policies, health and safety standards, and applicable housing regulations.
- Monitors occupancy, room turnover, and participant moves (intake, transfer, exit) to ensure efficient flow and documentation.




- Completes EWR reporting to BC Housing in the absence of the Housing Manager.
- Acts as Interim Housing/Shelter Manager in their absence.
- Supports other support programs as needed.

Participant Support & Community Building

- Supports staff in providing person-centred, trauma-informed services to residents, participants, and Open Door Health patients.
- Helps respond to participant concerns, grievances, or incidents in a calm, respectful, and solutions-focused way.
- Assists with conflict resolution and de-escalation, ensuring culturally safe, inclusive approaches.
- Encourages a positive, respectful community atmosphere within the housing program.
- Collaborates with outreach, ODH clinical teams, and external partners (for example, VCH Mental Health and Home Care Team) to support integrated care when needed, documenting care and safety plans and sharing information as appropriate within consent and privacy policy.

Staff Support & Leadership

- Acts as the point person when the Housing Manager is off-site or unavailable.
- Supervises and directs staff as needed; provides input into staff performance reviews and development plans.
- Provides mentorship, coaching, and support to frontline staff during shifts.
- Participates in interviewing for frontline staff, onboarding, and training new employees on safety protocols, procedures, and participant-centred practices.
- Helps facilitate team communication through daily briefings, daily log reviews, and passing on essential information.

Administration & Reporting

- Completes required documentation such as incident reports, shift logs, occupancy data, and maintenance records.
- Provides administrative support to the Housing Manager as needed.
- Supports accurate data entry in organizational systems (HIFIS, SharePoint, Arcori, or similar platforms).
- Tracks supplies, assists with ordering, and manages small operational budgets as delegated.
- Contributes to monthly operational reports or program reviews led by the Housing Manager.
- Co-leads the weekly Participant Care Meetings, ensuring minutes are complete, accurate, and communicated with staff and management.

Risk Management & Safety

- Helps ensure emergency procedures are followed (fire, overdose response, medical emergencies, evacuation).
- Supports safety checks, building walk-throughs, and monitoring of high-risk situations.
- Participates in critical incident debriefings and ongoing staff support follow-ups.




- Ensures all staff complete Health and Safety tours during onboarding.
- Represent the management at the JOHC monthly meeting.

Continuous Improvement & Collaboration

- Identifies operational challenges and suggests improvements to workflows, safety, or participant experience.
- Contributes to policy and procedure development or updates.
- Builds strong working relationships with internal programs (outreach, food services, health clinic, operations, etc.).
- Represents the housing program professionally in meetings and with community partners as delegated.
- Coordinates and completes projects as needed.

SKILLS AND ABILITIES:

- Knowledge of trauma-informed care approaches.
- Ability to grow and support a positive, hardworking, dynamic team, with solid leadership and communication skills.
- Ability to work responsibly and respectfully, both independently and within teams.
- Physical, mental, and emotional capability to perform job duties.
- Proficiency in computer skills and related software.
- Service-oriented, with a solid focus on your internal client - the employees, participants, and leadership team at Squamish Helping Hands.
- Operations background, with the ability to build and share efficient workflows and systems.
- Calm, can-do attitude and high emotional intelligence, enabling effective work with people from all different backgrounds.
- Demonstrated patience and tact, while being assertive as needed.
- Ability to thrive in a high-pace environment, multi-tasking under tight timelines while respecting personal and professional boundaries.

EDUCATION, TRAINING AND EXPERIENCE:

- Diploma/Degree in Social Sciences preferred, with a minimum of one (1) year of supervisory experience.
- Level 1 First Aid Certificate required.
- Crisis Intervention Skills Training and Hostile Interactions Training required.
- Advanced Overdose Response Training an asset.
- Supervisory and/or Leadership-specific training valued as an asset.
- An equivalent combination of education, training and experience may be considered.

WORKING WITH US YOU CAN ENJOY: · An amazing, friendly and emotionally intelligent team.

· A great community.

· Free meals on site.

· Food bank access.

· Employee Benefits & Municipal Pension Plan eligibility

· Casual dress policy.

Pay: From $36.55 per hour

Expected hours: 32.0 per week

Benefits

- Casual dress
- Company events
- Dental care
- Discounted or free food
- Employee assistance program
- Extended health care
- Paid time off
- Vision care

Ability to commute/relocate:
- Squamish, BC: reliably commute or plan to relocate before starting work (required)

Education:
- DCS / DEC (required)

Experience:
- Social Work: 2 years (required)

Licence/Certification:
- CPR Certification (required)

Work Location: In person

📌 Assistant Housing Support Manager (Squamish)
🏢 Squamish Helping Hands Society
📍 Squamish