Position Overview

We are seeking a proactive, organized, and hands-on Assistant Manager to oversee daily customer service operations and warehouse workflow. Reporting directly to the General Manager, you will play a central role in ensuring smooth logistics, maintaining excellent customer relations, and keeping daily fulfillment on track.

In this role, you will lead and supervise a team consisting of a Warehouse Associate and a Customer Service Agent while directly handling high-touch operational tasks.

Key Responsibilities

Customer Experience & Service

- Answer customer phone calls, address inquiries, and resolve service issues in a professional, timely manner.
- Supervise and support the Customer Service Agent to maintain high service standards across all communication channels.
- Handle escalated customer queries and order tracking inquiries.

Warehouse Logistics & Order Fulfillment

- Supervise daily warehouse operations and coordinate tasks with the Warehouse Associate.
- Prepare shipments, print shipping labels, and verify order accuracy prior to dispatch.
- Assist in prepping and staging freight/pallets for bulk and commercial orders.
- Maintain an organized, safe, and efficient warehouse environment.

Operations & Project Management





- Collaborate closely with the General Manager on operational improvement, inventory management, and special projects.
- Monitor daily fulfillment workflow to prevent bottlenecks and ensure deadlines are met.
- Assist in team scheduling, cross-training, and daily workflow assignment.

Qualifications & Requirements

- Experience: 2+ years of experience in warehouse operations, order fulfillment, or customer service, with previous leadership or supervisory experience preferred.
- Hands-on Logistics Skills: Familiarity with shipping software, creating freight/courier labels, and preparing palletized shipments.
- Communication: Clear verbal and written communication skills; comfortable speaking with customers and coordinating with internal teams.
- Physical Capability: Ability to lift, pack, and physically move inventory and prepare pallets alongside team members when needed.
- Problem-Solving: Strong organizational skills with the ability to multitask in a fast-paced environment.

Benefits & Compensation

- Market-competitive salary based on experience
- Opportunities for growth within management
- Supportive work environment and direct leadership collaboration

Pay: $54,000.00-$61,000.00 per year

Work Location: In person

📌 Assistant Manager – Operations & Customer Experience (Richmond)
🏢 TecVanlife, a division of RoamLabX
📍 Richmond