About this roleAre you a detail-oriented qualified who loves solving puzzles and keeping operations running like a well-oiled machine?We are looking for aTechnical Services - Customer Service Representativewho will focus on Warranty & Logistics tasks and become the essential bridge between our technical service team and our global supply chain. In this role, you won’t just be “processing parts”—you’ll be the gatekeeper of quality and customer satisfaction, managing the full lifecycle of high-end heating systems and components. If you thrive in an environment where your organizational skills directly impact the bottom line and you enjoy a mix of administrative strategy and hands‑on quality control, we want to talk to you!Initially this will be anonsite roleinWaterloowith the possibility to become a hybrid role.Key ResponsibilitiesOrganize warranty returns (boiler pressure vessels, storage tanks, burners, all associated parts; complete with attached paperwork for warranty inspection approval)Assign Returned Goods Authorization numbers to parts (boiler pressure vessels, storage tanks, burners, all associated parts) for return to Viessmann CanadaFollow through with warranty acceptance/decline based on signing authorities and issue credit.Compile and return components from Viessmann sub‑suppliers through RGA numbers from the sub‑supplierFollow through with notification of credits from sub‑suppliersAssist with quality control inspection and repackage stock if necessaryArrange testing and/or inspection of equipment for warranty purposesBasic QualificationsHigh School Diploma or GED1+ years experience in customer servicePreferred QualificationsKnowledge of hydronic heating equipment and componentsAnalytical thinking,



organizational and interpersonal skillsWillingness to acquire necessary product knowledgeEnsure high level of company‑internal work contribution and customer satisfaction.SAP experienceAdditional InformationMust have unrestricted authorization to work in Canada. No visa sponsoring available.Pay RangeThe expected annual salary range for this role is between 43 500 and 93 500. Rate of pay may be impacted by factors such as the applicant’s geographic location, market data/range, skills, prior relevant experience, job‑related knowledge, specific degrees and certifications, and/or other relevant considerations. This compensation includes components such as base salary, vacation pay, public holiday pay, potential estimated overtime pay and paid statutory leaves of absence. Additional benefits may include insured benefits such as health care, vision, dental, disability, etc., as well as possible RRSP matching.Other CompensationThis role may also provide the opportunity to earn additional incentive compensation in the form of annual bonus, sales bonus, sales commission or local incentive. If the role provides for an opportunity to earn additional incentive compensation, it will be based on measurable performance factors which may include company performance, individual performance or other key performance indicators.Use of AITechnology‑enabled tools may support parts of the recruitment process, with oversight by people.Carrier Accommodations ProcessIf you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at [email protected]. We will make every effort to meet your needs in accordance with applicable laws.BenefitsMedical, DentalRetirement BenefitsTime off and LeaveDisability: Short-term and long-term disabilityLife Insurance and Accidental Death and DismembermentTuition AssistanceCurrent Vacancy IdentificationThis is a current vacancy for which Carrier is currently hiring.#J-18808-Ljbffr

📌 Technical Services - Customer Service Representative - C$43,500 - C$93,500 A Year (Winnipeg)
🏢 Carrier
📍 Winnipeg