Automotive Service Advisor Job Overview

Genuine Automotive Service is looking for a motivated, energetic, and automotive-minded Service Advisor to join our young, dynamic, and growing team.

The ideal candidate has a strong interest in the automotive industry, good communication skills, and a willingness to learn. Previous Service Advisor or dealership experience is an asset, but we are also open to candidates with limited experience who have a strong automotive background, good mechanical knowledge, and the right attitude to learn and grow with our team.

Experience with European vehicles and automotive diagnostics is a strong asset, but training and support will be provided to the right candidate.

Key Responsibilities

- Greet customers professionally and determine their vehicle concerns and service needs.
- Work with technicians to understand vehicle concerns and determine required repairs.
- Prepare accurate repair and maintenance estimates, including parts and labour.
- Present and explain estimates and repair recommendations to customers clearly and professionally.
- Obtain customer authorization and communicate any changes to estimates before additional work is performed.
- Coordinate communication between customers, technicians, and management.
- Recommend necessary repairs and preventative maintenance based on vehicle condition.
- Identify, price, and order automotive parts accurately and efficiently.
- Monitor repair progress and keep customers updated throughout the service process.
- Recommend additional services or repairs when appropriate.
- Process customer payments and maintain accurate records.




- Follow up with customers after service to ensure customer satisfaction and build long-term relationships.

Qualifications & Experience
- Excellent spoken and written English is required. Clear and professional communication with customers and technicians is essential.
- Previous Automotive Service Advisor or dealership experience is an asset.
- Automotive technician or mechanical experience is an asset.
- Entry-level candidates with strong automotive knowledge and a willingness to learn are welcome to apply.
- Strong interest in automotive repair and vehicle technology.
- European vehicle experience is a strong asset.
- Good understanding of automotive repair and diagnostics.
- Ability to learn how to prepare and present professional repair estimates.
- Excellent customer-service and communication skills.
- Positive, energetic, and team-oriented attitude.
- Ability to multitask and stay organized in a rapid-paced workplace.
- Strong willingness to learn and develop new skills.

What We’re Looking For Experience is important, but attitude, automotive knowledge, communication skills, and willingness to learn are just as important to us.

Whether you are an experienced Service Advisor looking for a new opportunity or an automotive technician or enthusiast looking to take the next step in your career, we are willing to train the right person.

- Join our young, dynamic, and growing team and build your skills in a professional automotive environment.

Pay: $20.00-$25.00 per hour Expected hours: 35.0 – 40.0 per week

Language

- Perfect English (required)

Work Location: In person

📌 Automotive Service Advisor/ Parts (Edmonton)
🏢 Genuine automotive service
📍 Edmonton