Within the Manulife / John Hancock Global Wealth & Asset Management (GWAM), the Platform Services group reports to the Director of Platform PaaS Services.The Lead Reliability Engineer (Director level but individual contributor) is responsible for managing our Azure Kubernetes Services, Azure PaaS, CI/CD pipeline, platform roadmaps to delivery, and accountable for platform efficiencies. Act as subject matter expert on platform for internal clients and teams within the organization. Lead KPI development, and drive implementation of best practices. Champion adoption of standards around platform management, compliance, and security patterns.Optimizing product performance and in turn maximizing business value of the platform. Plan and lead platform evolutions, including upgrades and feature enhancements by working in collaboration with internal stakeholders and vendors.Ownership of customer issues from inception to resolution. Assist in investigation and resolution of all client, product/platform issues in a multi-vendor environment. Manage multiple cases involving a variety of technologies, protocols, and equipment. Responsible for consistent delivery of product services on a 24/7 basis within well-defined Service Level Agreement.Work location: Boston - USA or Toronto - Canada or Waterloo - Canada or Halifax - CanadaWork arrangement: Hybrid - 3 days from nearest office, 2 days from Home.Remote working option is not available.ResponsibilitiesLead Reliability Engineer will advise and implement for Platform Services on Azure Kubernetes Services, Azure PaaS, CI/CD pipeline, and platform roadmaps.Be involved in the Azure financial management/cost savingsStrong experience in AKS and Azure platform is requiredContribute to the development of your own and team's technical acumenDevelop strategies to solve complex technical challengesAssist in the management and delivery of large projectsMentoring and knowledge sharing within GWAMContinue to develop internal relationshipsUpgrades planning and managementGovernance of Security Model and Risk Solutions transition to operations.Third party solutions deploymentCollaborate with key stakeholders, other IS groups, operational support teams and vendors to ensure GWAM segment requirements are understood.This role being an individual contributor role at the Director level, requires leadership strength and capabilitiesRequired QualificationsMinimum 10+ years industry experience is requiredAt least 5+ years with specific hands-on experience in the support and administration of Azure. Deep experience with Azure architecture,



best practices and the AKS/IAAS/PAAS/CICD pipeline ecosystem, in-depth understanding of constraints of various Azure Services (Azure PaaS: AKS, ASE, DataBricks, ADL, Redis, KeyVault, Functions, Synapse, ML, New Relic, DEVO, Azure Monitor)Experience working with Agile methodologies and DevOps (CI/CD, Terraform, Jenkins, GitHub, GitHub Actions, Helm, Flux)Broad knowledge of other related technical disciplines: Operating systems, middleware, database, capacity, performance management (SQLMI, MongoDB, Cosmos DB)(Load balancer: ISTIO, Azure ILB, NGINX)Ability to effectively communicate, cooperate, and collaborate; ability to lead and influence technical peers and decision makersKnowledge of financial models and budgeting; ability to estimate thefinancial impact of technology alternatives and to balance costs against benefits.Strong communication skillsPreferred QualificationsUniversity degree (Computer Science or related discipline preferred) or equivalent experience.5+ years of experience in a large, multinational organization, experience within financial services or insurance industry preferred.Advanced Microsoft Azure certification(s) are highly preferredKnowledge of emerging technologies and vendor landscape; ability to quickly comprehend the functions, capabilities, and impact of new technologies.BenefitsWe'll empower you to learn and grow the career you want.We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.As part of our global team, we'll support you in shaping the future you want to see.Base Salary range for Boston - USA: $127,330 USD - $181,900 USD (mid-point) - $236,470 USDSalary range expected to be between $113,260.00 CAD - $210,340.00 CADManulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness advantages, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions)



and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.マニュライフ・ファイナンシャル・コーポレーションは、「あなたの未来に、わかりやすさを」を提供する、国際的な大手金融サービスプロバイダーです。当社について詳しくは、 https://www.Manulife.Co.Jp/ をご覧ください。マニュライフは機会均等を是とする雇用主ですマニュライフ/ジョン・ハンコックでは、多様性を受け入れます。私たちは、サービス提供先であるお客さまと同様に、多様な人材を引きつけ、育成し、定着させ、文化や個人の力を受け入れる包括的な職場環境を促進するよう努めています。当社は公正な採用、定着、昇進、報酬に努めています。当社のすべての慣行およびプログラムは、人種、祖先、出身地、肌の色、民族的出自、市民権、宗教または宗教的信念、信条、性別(妊娠および妊娠関連の状態を含む)、性的指向、遺伝的特徴、退役軍人としての地位、性自認、性に関する表明、年齢、婚姻状況、家族状況、障害、または適用法で保護されるその他の要因に対する一切の差別を行うことなく管理されます。雇用への平等なアクセスを提供するために、障壁を取り除くことが当社の優先事項です。人事担当者は、応募者が応募プロセス中に合理的配慮を要求する場合に協力します。配慮要求のプロセス中に共有されるすべての情報は、適用される法律およびマニュライフ/ジョン・ハンコックのポリシーに準拠した方法で保存および使用されます。申請プロセスにおいて合理的配慮を要求するには、[email protected]までご連絡ください。#J-18808-Ljbffr

📌 Lead Platform Reliability Engineer - $127,330 - $236,470 A Year (Toronto)
🏢 Manulife
📍 Toronto