Discover Gatestone

Established in 1926, Gatestone has been a trailblazer in providing exceptional outsourced Customer Contact Center and Business Process Outsourcing (BPO) services to world-class organizations, including those among the Fortune 500. Our dedication to fostering an exceptional work environment at Gatestone remains steadfast, as we eagerly anticipate a future filled with promise and success.

Join The Team

Join the Gatestone Team for a rewarding and energetic career! At Gatestone, we prioritize the customer experience, embodying it in everything we do. We're looking for Technical Support Representatives to handle customer calls, addressing issues efficiently with empathy and understanding.

What we offer

- Competitive compensation based on experience; $22.00 with a premium for specific shifts.
- Comprehensive Training; Receive paid, full-time training to excel in your role.
- Career Development; Benefit from our leadership development programs and internal growth opportunities. Gatestone is committed to promoting from within.
- Employee Benefits; Take advantage of discounts, engagement initiatives, and bonus opportunities through our Employee referral program.
- Expected Start Date; November 9th 2026

Your Role;

- Provide Level 2 support for end-user issues, including hardware, software, and network troubleshooting.
- Respond to IT service requests and incidents via phone, email, and ticketing system.
- Diagnose and resolve technical problems encountered by customers.
- Escalate complex issues to the appropriate teams while ensuring timely resolution




- Thoroughly document customer records with log of problems and solutions for use by other Technical Support Representatives.
- Consult internal software, tools and guides, to research customer issues and implement solutions.
- Flexibility to help cover for HD teammates on rare occasions of unavailability.
- Look for opportunities to improve our business and elevate customer experiences.
- Identify opportunities to improve customer service levels.
- Provide feedback to leadership teams to improve environment.
- Various other duties as needed.
- Available to work any shift as this role operates 24/7 and through Holidays.

Core Competencies & Attributes;

- Flexibility to work online and on-call / standby as needed.
- Ability to communicate effectively with all levels of staff; verbal and written.
- Ability to remain calm under pressure and provide excellent customer service.
- Good organizational skills and detail-orientated.
- Flexibility to work overnight shifts or any shift required based on business needs.

Experience & Qualifications;

- Previous experience in an IT helpdesk or desktop support role.
- Experience with IT service management (ITSM) tools and ticketing systems.
- Strong troubleshooting skills in Microsoft Office, email clients, VPNs, and remote desktop tools.
- Experience with Windows operating systems.
- English, written and verbal.
- French, written and verbal.

This role is for an open vacancy commencing in November. Be a part of an Awarding Winning Company. Apply today!

We are an accessible workplace. Individual accommodation shall be provided for applicants with disabilities who meet the required qualifications. Please advise us at any time during the recruitment process.

#ONT1

📌 Bilingual Technical Support Representative (English & French Required) (Toronto)
🏢 Journeyfront
📍 Toronto