Job Title: Voice of Customer (VoC) Insights AnalystJob Location:Hybrid (3 days remote), Toronto, CanadaExperience:3 to 5 YearsRate:45 to 50 CAD PHRole SummaryNearSource is seeking a Voice of Customer (VoC) Insights Analyst to drive customer‑centric decision‑making through data‑driven insights. This role focuses on analyzing customer feedback and translating it into actionable strategies that enhance customer experience and inform business outcomes.Key ResponsibilitiesAnalyze quantitative and qualitative customer feedback to identify trends, anomalies, and improvement opportunitiesDevelop actionable, data‑driven reports to support customer experience enhancements and strategic decisionsStructure and present insights through reports, summaries, and data visualizations for diverse stakeholdersApply text analytics and regression techniques to uncover deeper customer behavior insightsDeliver presentations to stakeholders, including senior leadership, to influence decision‑makingCollaborate with cross‑functional teams to design and implement customer‑focused strategies and programsMonitor industry trends and best practices in customer experience managementMentor team members on insights generation and customer experience methodologiesMust‑Have SkillsProven ability to transform Voice of Customer data into actionable insightsStrong experience collaborating with cross‑functional teamsExpertise in creating data‑driven reports that influence customer experience and strategyHands‑on experience with data analysis tools such as QualtricsBachelor's degree in Marketing, Market Research, or a related fieldNice‑to‑Have SkillsExperience with text analytics and regression analysis techniquesStrong data storytelling and visualization capabilitiesFamiliarity with customer experience frameworks and VoC programsAbility to mentor or guide team members on best practicesApply now,or share your resume with salary expectations [email protected]. Thank you for considering a career with us! Once you submit your application, our Talent Acquisition team will review your resume thoroughly. If there's a strong match, we'll reach out to discuss your experience, role details, benefits, compensation, and next steps. While we strive for transparency, we may not be able to respond to every applicant due to high volume, but we genuinely appreciate your time and interest.About NearSource TechnologiesNearSource Technologies is a trusted partner for future‑ready software consulting, enabling Fortune 500 enterprises to accelerate digital transformation. Our global engineering teams build and deploy impactful technology for some of the world's most admired brands, working directly on long‑term client initiatives.Equal Prospect EmployerNearSource is an equal opportunity employer committed to fostering an inclusive and respectful environment. We celebrate diversity and do not discriminate based on race, gender, religion, sexual orientation, age, disability, or background. Innovation thrives when everyone feels empowered to contribute.#J-18808-Ljbffr

📌 Voice Of Customer (Voc) Insights Analyst - C$45 - C$50 An Hour (Winnipeg)
🏢 NEARSOURCE TECHNOLOGIES
📍 Winnipeg