Why Work for Canada Cartage

Canada Cartage is one of Canada’s leading transportation and logistics providers with over 100 years of experience supporting businesses nationwide. Through our national network of terminals and distribution centres, we deliver dedicated fleet, freight, and supply chain solutions to many of Canada’s leading brands. We are proud to be recognized as a Top Fleet Employer by Trucking HR Canada, an Employer of Distinction, and one of Forbes Canada’s Best Employers.

Career Opportunity

Service Call Centre

Why you’ll love Canada Cartage An iconic Canadian company with over 100 years of helping companies grow and succeed in Canada, we provide national dedicated fleet solutions, general freight services, managed transportation, fulfillment & distribution, and home delivery. With a national network of terminals, cross-docks, and distribution centers, we are one of Canada’s largest and most trusted supply chain service providers. Driven to exceed customer expectations, and supported by technology and innovation, we bring simplicity to complex logistics challenges.

We work with intelligent and focused leaders who are driven to create an outstanding customer experience in partnership with Canadian leading brands. Canada Cartage is deep rooted in family values with an entrepreneurial culture where ideas are welcomed, growth is fostered and high performance is championed. A recognized thought leader and founded in 1914, Canada Cartage dominates the industry by delivering innovative fleet solutions.

Position Summary

Primary responsibility is to provide exceptional customer support and assistance to drivers and clients who require assistance or have service-related inquiries. Serve as the first point of contact, handling incoming calls, emails, and messages, and efficiently addressing issues such as breakdowns, maintenance requests, and scheduling changes. Role includes accurately documenting and prioritizing service requests, coordinating with field service teams and mechanics, and ensuring timely resolution.

Location: Winnipeg

Schedule: Night shift 8:00pm - 8:00am, 4 nights on / 4 nights off

What you will do

Provide Customer Service to drivers and operations staff located all over Canada

Keep records of all conversations in database, enter the result of each communication into the Transman software and perform necessary follow-ups

Identify customers’ needs, clarify information,



and provide solutions and/or alternatives

Communicate all customer requests and needs to appropriate team members

Works in conjunction with all Maintenance Administrative Staff to ensure timely entry of vendor repair orders and audits performed as required.

Maintains positive relationships with all departments and provides recruiting and retention support across the organization.

What You’ll Bring

1-2 years

High school diploma

Along with the following Skills & Competencies:

Must be an active listener and help resolve customer inquiries

Strong written and verbal communication skills; proven ability to clearly articulate information in English to all demographics by telephone.

Ability to work independently and perform under pressure

Strong organizational skills and the ability to work in a high volume, fast paced environment

Ability to multi-task and be flexible with the company’s ever changing needs

Intermediate proficiency with computers including Microsoft Office and web based applications preferred

Why people love working for Canada Cartage

Cohesive team and a positive, hard-working atmosphere.

Meaningful opportunities for career growth.

Company wide recognition initiatives designed to recognize employees when they demonstrate outstanding customer service, teamwork and our core values.

Perks - discounted hotels, car rentals, entertainment, gym memberships, phone plans, electronics, to name a few

Fun events throughout the year, like summer barbeques and driver-appreciation week that regularly bring us together.

We give back to the communities in which we operate by volunteering and donating to local charities.

We are a strong company that weathers the storm through pandemics and recessionary periods, so that we can benefit from good economic environments.

We are a top employer!

Canada Cartage has been recognized on the Forbes list of Canada’s Best Employers for six straight years in a row.

Trucking HR has announced that Canada Cartage has again been selected for the 8th year in a row,



as one of Canada’s Top Fleet Employers. In addition, we have been recognized as an Employer of Distinction for the 4th year in a row. This serves to reinforce Canada Cartage’s reputation as an employer of high quality.

We’ve been acknowledged by Forbes 2023, as one of Canada’s Best Employers for Diversity

Come work with an industry leader!

Canada Cartage is committed to adhering to the objectives and requirements outlined in the Accessible Canada Act (ACA). We are determined in meeting the accessibility needs of persons with disabilities in a timely manner, through the implementation of the requirements of the ACA and its applicable regulations. If you require accommodation under the ACA at any point in your application or employment duration, please let us know.

We would like to thank all those expressing an interest in this position; however only the candidates selected for an interview will be contacted.

Before you start with us, we will conduct a criminal record check, verify your education, and check your references.

Committed to employment equity, Canada Cartage Systems LP encourages applications from Aboriginal people, members of visible minority groups, and women.

Why People Love Working at Canada Cartage

Canada Cartage offers a supportive, team-oriented workplace built on collaboration and respect, with opportunities for growth opportunities and development. Employees benefit from recognition programs that celebrate performance and teamwork, company perks including discounts on hotels, entertainment, gym memberships, and more, as well as team events such as summer barbeques and driver appreciation week. As a well-established organization, Canada Cartage provides the stability of a company that continues to grow while remaining committed to supporting the communities where we operate.

Accessibility Commitment

Canada Cartage is committed to meeting the accessibility needs of persons with disabilities in accordance with the Accessible Canada Act (ACA). Accommodation is available throughout the recruitment process and employment upon request.

Application Process

We thank all applicants for their interest; however, only those selected for an interview will be contacted. Canada Cartage is an equal opportunity employer, and successful candidates may be required to complete pre-employment verifications in accordance with company policies.

📌 Breakdown Centre - Call Centre Rep (Winnipeg)
🏢 Canada Cartage
📍 Winnipeg