Business Systems Analyst

Location: Mississauga, ON, Canada (Hybrid 2-3d/w for now)

Number of openings: 1, 12-Month initial contract

Eligibility: Must be legally eligible to work in Canada

Roles and responsibilities:

We are seeking a Business Systems Analyst specializing in Intelligent Document Processing (IDP) and Digital Transformation to drive enterprise document capture, digitization, and automated extraction workflows. In this role, you will bridge physical and digital operations by configuring field extraction logic, supporting machine learning model tuning, and authoring end-to-end technical data integrations.

Key Responsibilities

- Analyze, optimize, and document business processes for document capture, digitization, digital mailroom, and physical/digital retention and destruction rules.
- Partner with technical and operational teams to define document classes, fields, and confidence scoring thresholds within enterprise IDP platforms.
- Use representative sample datasets to assist in training, testing, and tuning AI/ML extraction models and OCR engines.




- Design and refine human-in-the-loop exception handling queues to ensure high-accuracy document classification and data capture.
- Draft technical artifacts, including source-to-target data mappings for extracted metadata, file format specifications (PDF, TIFF, JPEG), API requirements, and ETL/database lookup logic.

Qualifications & Requirements

- Domain Expertise: Proven track record in document capture, scanning/digitization, digital mailroom operations, and records management lifecycle rules.
- Platform Knowledge: Hands-on experience with enterprise IDP platforms such as Kofax TotalAgility / Tungsten TotalAgility (or direct equivalents).
- AI & OCR Proficiency: Solid grasp of OCR mechanics, document classification models, confidence scoring, and exception workflow design.
- Data Integration: Expertise in source-to-target data mapping, database lookups, APIs, and file conversion structures.

📌 Business System Analyst (Mississauga)
🏢 Randstad Digital
📍 Mississauga