Join OpenRoad Lexus Richmond as an Appointment Coordinator, where you will ensure customer appointments are consistently scheduled and confirmed. Utilize your organizational skills to enhance the customer experience and support service efficiency.
This full-time role at OpenRoad requires solid communication and customer service skills. You will engage with customers directly, confirming appointments and reminding them of necessary services or recalls. Being part of a progressive culture, you will contribute to the dealership's goal of achieving excellence in customer experiences and teamwork.
Key Responsibilities:
• Schedule and confirm all service appointments
• Follow up with customers post-service for feedback




• Manage appointment-related emails efficiently
• Document customer feedback for service improvements
• Offer alternative scheduling options when needed
Requirements:
• 2 years of experience in customer service
• Excellent organization and communication skills
• Basic understanding of automotive components
• Proficient in handling appointment management software
• Ability to collaborate with various departments
Become a key player in improving customer satisfaction at OpenRoad Lexus Richmond!
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📌 Customer-Focused Appointment Coordinator Role (Surrey)
🏢 OpenRoad Auto Group
📍 Surrey