The Café Manager is responsible for managing all aspects of café operations, including staff supervision, customer satisfaction, inventory control, and the overall performance of the business. The ideal candidate will have strong barista experience, be passionate about food and beverage service, highly organized, and capable of leading a team in a fast-paced workplace.

Key Responsibilities:

Operations Management:

- Oversee daily operations of the café, ensuring a smooth and efficient workflow.
- Ensure the café meets high standards of cleanliness, organization, and safety.
- Monitor and manage stock levels; order supplies as necessary to avoid shortages.
- Implement and maintain health and safety regulations, including proper food handling practices.
- Manage inventory levels, ordering supplies and products as needed.
- Monitor waste, spoilage, and optimize stock levels to minimize costs.
- Ensure the café is well-maintained, clean, and visually appealing at all times.

Staff Supervision & Development:

- Recruit, train, and supervise café staff, including baristas and servers.
- Schedule shifts and manage timekeeping for all team members.
- Ensure employees deliver excellent customer service and follow café policies.
- Conduct regular performance evaluations and provide constructive feedback.

Customer Service:

- Maintain a welcoming and friendly environment for customers.
- Address customer complaints, suggestions, or issues promptly and professionally.




- Develop strategies to improve customer satisfaction and retention.
- Monitor customer feedback and implement necessary improvements.

Other duties:

- Assist in budgeting, forecasting, and controlling expenses to maximize profitability.
- Analyze sales reports to identify trends and opportunities for growth.
- product quality meets the café's standards.
- Develop and implement strategies to increase foot traffic and sales.
- Ensure Manage social media accounts and engage with the community to promote the café.

Qualification requirements:

- A minimum of 3 years of management experience, preferably in a café, restaurant, or hospitality management role.
- Barista experience and coffee knowledge
- Strong leadership and team management skills.
- Excellent customer service and communication abilities.
- Knowledge of food safety regulations and best practices.
- Proficient in inventory management, scheduling, and budgeting.
- Ability to work in a fast-paced environment and handle pressure.
- Familiarity with point-of-sale systems and cash handling procedures.
- Knowledge of Inuit culture and experience working in the Arctic is a strong asset

Job Types: Full-time, Permanent Pay: $28.00-$35.00 per hour

Expected hours: 40.0 – 50.0 per week

Experience

- Barista experience: 1 year (preferred)
- Customer service: 1 year (preferred)
- Leadership: 3 years (required)
- Restaurant experience: 1 year (preferred)

Work Location: In person

📌 Cafe Manager/Barista (Iqaluit)
🏢 Black Heart Cafe
📍 Iqaluit