# Performance Marketing Operations LeadConfidentialFull TimemidCAPosted 8 days ago## Role OverviewConfidential is hiring a Performance Marketing Operations Lead. This is a full time role in CA. Part of Confidential's Performance Marketing hiring, posted last week. Full responsibilities, required qualifications, and the apply link are listed in the description below.## Salary ContextSalary is not disclosed in this posting. Market median for Mid-level Performance Marketing roles is $90k-$120k (based on 26 comparable listings). Many employers share specifics during the interview process or after an initial screen.## Resume Keywords to IncludeMake sure these keywords appear in your resume to improve ATS scoringMeta AdsPipelineORClickUpLeanBenefitsOnboardingFacebookSign up free to auto-tailor your resume with all these keywords and get a higher ATS score## Job DescriptionWe are a fast-growing performance marketing agency helping fitness studios and gym owners grow through Facebook and Instagram advertising, automated lead follow-up, and client retention systems built in GoHighLevel.We work with over 150 active clients across two portfolios - independent fitness studios and a franchise brand - and we’re in an active growth phase. Our model is deliberately standardised: we’ve systematized the delivery so it can run at volume without founder involvement in every account.We’re at an inflection point. The founders are stepping back from day-to-day delivery. The account management team is growing. And we need someone to own the operational layer between the team and the work - not someone who needs to be told what to do, but someone who sees what’s missing and builds the system to close it.The RoleThis is not a traditional account management role. This is an operational leadership role focused on enabling scalable client delivery. You will be the layer between the delivery team and the founders - owning escalations, enabling account managers, and building the systems that let the business scale without breaking. There is substantial relationship management involved - franchise owner calls, key account ownership,



and strategic client conversations are all part of this role.You will own:* Day-to-day delivery operations - escalations, delivery consistency oversight, account health monitoring* Account Manager (AM) enablement and coaching - building independent account management capability across the delivery team* Franchise owner relationships - leading calls, managing relationships, handling escalations* A small portfolio of key accounts - directly managing UR’s highest-priority clients* Workflow and system improvement - identifying what’s breaking and working with our automation specialist to fix it* Portfolio health visibility - reporting patterns, churn signals, and operational gaps to leadership* Onboarding oversight - ensuring new clients progress through the build process without stallingWhat You’ll BuildIn the first 90 days we need:* A documented churn risk framework - defined signals, intervention playbook, escalation pathway* A structured Account Manager delivery review cadence - regular documented reviews with account managers* Escalation tiers that actually work - clear rules so the team knows when to handle, when to escalate, and when to involve founders* A portfolio health dashboard that updates without manual interventionIn the first 6 months:* Account managers who can operate independently without constant guidance* An onboarding pipeline the AMs own - not the founders* A retention rate that reflects proactive management,



not reactive firefighting* Founder dependency that has measurably reducedYou Are* Someone who has worked in a founder-led digital marketing or performance marketing agency and knows the operational chaos that comes with it* Comfortable in GoHighLevel - you don’t need to build workflows from scratch, but you need to understand how they work and what breaks them* A systems thinker who gets frustrated when things are in someone’s head instead of documented* Someone who coaches rather than does - you build capability in the team, not dependency on yourself* Able to read a client situation and know whether it’s a retention risk, an AM execution gap, a system failure, or a strategy problem - and route it correctly* Comfortable talking to franchise owners and business operators - this is a relationship role as much as an operations role* Comfortable operating in ambiguity and building structure where structure does not yet exist* Honest about what you don’t know and resourceful about figuring it outYou Are Not* A media buyer or ads strategist - our performance marketing direction is owned by our founders* Looking for a role where you manage a portfolio of accounts and respond to emails all day* Someone who needs a fully built system to operate in - you are here to build the system* Looking for a mature enterprise environment with fully built systems and infrastructure - this is a lean, operationally hands-on agency and you will be building structure where structure does not yet existThe EnvironmentTools:GoHighLevel (GHL) ~170 active clients, two portfoliosAirtable - Independent studios + franchise brand locationsMeta Ads Manager - High-growth recurring revenue modelSlack + ClickUp - Remote-first, async-heavy teamn8n + Zapier - Automation and workflow toolsAI tools (Claude, etc.) - Scaling delivery operations with a growing account management team.To apply, S]send the following:* A brief note (not a cover letter) - tell us about a time you identified an operational gap in a service business and what you did about it. What broke, what you built, what happened.* Your LinkedIn or resume* Optional but strongly preferred: a 2–3 minute Loom walking us through how you’d approach your first 30 days in this role based on what you read abovePay: $80,000.00-$95,000.00 per year#J-18808-Ljbffr

📌 Performance Marketing Operations Lead - $80,000 - $95,000 A Year - Remote (Winnipeg)
🏢 Confidential
📍 Winnipeg