## Customer Service RepresentativeApplylocations:Canada - Remotetime type:Full timeposted on:Posted Todayjob requisition id:REQ _49052# **Business Unit:**Cubic Transportation Systems# # **Company Details:**# The Customer Service Representative (CSR) serves as the primary point of contact for customers in a call center environment. This role is responsible for delivering exceptional service, managing transactions, resolving inquiries, and ensuring adherence to company policies, service standards, and performance metrics.# **Job Details:****Essential Duties and Responsibilities*** Respond to incoming customer calls promptly and courteously to ensure a positive service experience.* Process customer transactions, including payments, refunds, and account updates, with accuracy and professionalism.* Accurately document customer interactions, transactions, and relevant data in the system to maintain high data integrity.* Address customer questions, troubleshoot issues, and escalate complex cases when necessary to ensure timely and effective resolution.* Provide clear and accurate information regarding products, fare media, programs, and related services.* Ensure compliance with company policies, regulatory requirements, and internal procedures, including proper recordkeeping.* Meet or exceed established KPIs, including call handling time, first-call resolution, and transaction accuracy, while maintaining superior service quality.**Background and Experience*** High school diploma or equivalent required.* Previous customer service experience, preferably in a call center, retail, or high-volume service environment, is strongly preferred.* Strong communication, problem‐solving, and interpersonal skills with the ability to manage challenging situations professionally.* Proficiency in computer systems and data entry; experience using CRM orcall center platforms is a plus.* Availability to work extended hours, weekends,



or holidays based on business needs.**Important Information:*** **Applicants must reside in Metro Vancouver to be considered for this role*** **Successful candidates must be able to attend 6 weeks on-site initial training at our Burnaby office.*** **We are open every day from 6:30AM-11:30PM. All candidates must be able to work any shifts within this time frame.** Cubic Pay Range:*The Cubic pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.*Cubic Pay Range:$17.42 - $23.95 + benefits.*The Cubic pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.*# **Worker Type:**Employee*We are committed to creating an inclusive workplace and welcome applications from people of all backgrounds. We do not discriminate based on any protected characteristic under applicable law.*### About UsCubic creates and delivers technology solutions in transportation that make people’s lives easier by simplifying their daily journeys,



and defense capabilities that help promote mission success and safety for those who serve their nation. Led by our talented teams around the world, Cubic is committed to solving global challenges through innovation and service to our customers and partners.We have a top-tier portfolio of businesses, including Cubic Transportation Systems (CTS) and Cubic Defense (CD).CTS is an industry-leading integrator of payment and information solutions and related services for intelligent travel applications.CTS delivers integrated systems for transportation and traffic management, delivering tools for travelers to choose the smartest and easiest way to travel and pay for their journeys, and enabling transportation authorities and agencies to manage demand across the entire transportation network. Cubic Defense provides networked Command, Control, Communications, Computers, Cyber, Intelligence, Surveillance and Reconnaissance (C5ISR) solutions, and live, virtual, constructive and game-based training solutions for both U.S. and Allied Forces. These mission-inspired capabilities enable assured multi-domain access; converged digitalintelligence; and superior readiness for defense, intelligence, security and commercial missions.Cubic is proud to have a presence in over 60 countries and employ over 5,000 people worldwide. We are committed to hiring and retaining a diverse workforce and are proud to be an Equal Prospect/Affirmative Action-Employer. We are committed to ensuring a workplace free of discrimination based on race, color, religion, age, disability, genetic information, sex, sexual orientation, gender identity, or national origin, military or veteran status, and any other basis protected by applicable law.For more information on Equal Employment please visit: http://www.Cubic.Com/Careers/Applicant-HelpTo learn more, visit Cubic.Com.#J-18808-Ljbffr

📌 Customer Service Representative - $17.4 - $23.9 An Hour (Winnipeg)
🏢 Cubic
📍 Winnipeg