Serve as the primary point of contact for database-related incidents and service requests Research, respond to, and resolve database incidents while meeting service-level and customer satisfaction targets Provide operational support and lifecycle management for Oracle RDS, Aurora PostgreSQL, and Microsoft SQL Server in AWS multi-AZ environments across EC2 and RDS/Aurora platforms Perform performance tuning, root-cause troubleshooting, and production support for mission-critical databases Collaborate with application and infrastructure teams to reduce high-impact incident resolution times Assist with database setup, configuration, security hardening, monitoring, and backup/restore processes Own Salesforce ticket queues for schema and security changes, script execution, and non-production refreshes Coordinate change control using Jira for safe, auditable deployments Create and maintain runbooks, knowledge base articles, and troubleshooting guides Partner with development and support teams to identify database bottlenecks and implement tuning or design recommendations Shadow senior team members and review existing runbooks during onboarding Take ownership of production and non-production environments Lead incident investigations, reduce recurring issues through automation or design improvements, and improve database performance, availability, and time-to-resolution Help shape database operations best practices and leverage AI and data in operations Requirements Demonstrated ability to embrace AI and apply it to the current role and use data-driven insights to drive innovation, productivity,



and continuous improvement Hands-on experience administering and supporting large-scale relational databases, including at least two of Oracle, Aurora PostgreSQL, and Microsoft SQL Server, in production environments Strong knowledge of AWS database services including RDS, Aurora, and EC2-hosted databases, with backup and recovery strategies, monitoring, and security best practices in multi-AZ deployments Ability to troubleshoot complex SQL and database issues including locks, deadlocks, slow queries, memory and I/O contention, and perform effective performance tuning Experience with Salesforce and Jira for ticketing and change management Disciplined approach to documentation and approvals Strong communication and stakeholder management skills Ability to act as a trusted technical advisor to internal teams and customers when needed Collaborative, customer-centric mindset with experience contributing to knowledge sharing, cross-training, and team-based problem solving Comfort working in a hybrid, distributed environment and coordinating across time zones Preferred: Experience supporting databases in SaaS, cloud platform, or high-availability production environments, ideally enterprise software or FinTech/InsurTech Preferred:



Familiarity with Python, Shell, PowerShell, or similar automation and scripting Preferred: Exposure to security and compliance practices including encryption, access controls, and audit logging, aligned with frameworks such as NIST CSF Preferred: Understanding of CI/CD practices and database integration into release pipelines Bachelor’s degree in Computer Science, Information Systems, Engineering, or equivalent practical experience Core Competencies Demonstrates expertise in managing and supporting large-scale relational databases, particularly Oracle, Aurora PostgreSQL, and Microsoft SQL Server, within AWS environments. Proficient in performance tuning, troubleshooting, and implementing best practices for database operations and security. Highest-signal resume keywords Oracle Database Administration Aurora PostgreSQL Support Microsoft SQL Server Management AWS RDS and EC2 Services SQL Performance Tuning ATS Optimization Keywords Hard Skills Database Incident Resolution Performance Tuning Backup and Recovery Strategies SQL Troubleshooting Change Management with Jira Documentation and Runbook Creation Security Hardening Automation Scripting AI Application in Database Operations CI/CD Practices Soft Skills Strong Communication Skills Stakeholder Management Team-oriented Mindset Customer-Centric Approach Problem Solving Industry Keywords High-Availability Production Environments SaaS FinTech InsurTech NIST CSF Tools & Technologies Salesforce Jira AWS EC2 RDS Aurora #J-18808-Ljbffr

📌 Platform Support Database Administrator Iii (Toronto)
🏢 Jobtailor
📍 Toronto