Job Type: Full-time, Permanent

Location: Primarily on-site, with potential for a hybrid schedule after training

Schedule: Monday to Friday, with occasional evening or weekend on-call coverage

Pro Balance Orthotics is seeking an experienced, highly organized Clinic Administrator to support our patients, practitioners, and daily clinic operations.

This is a busy, phone-heavy role requiring excellent communication, independent problem-solving, and careful follow-through.

Responsibilities

- Answer calls, emails, and WhatsApp messages
- Complete new-patient intake and book appointments
- Coordinate calendars for multiple practitioners
- Respond to patient questions and resolve service issues
- Process payments, receivables, and insurance paperwork
- Maintain accurate and confidential patient records
- Use spreadsheets, Google Docs, and internal clinic systems
- Provide basic Apple device and application troubleshooting
- Organize and ship products to patients
- Support general clinic administration and operations

Qualifications

- Clinic administration, medical reception, or patient coordination experience
- Dental, orthotic, pedorthic, or similar healthcare experience is preferred
- Confident and professional on the phone
- Excellent spoken and written English
- Highly organized with strong attention to detail




- Able to prioritize independently and manage competing deadlines
- Resourceful when schedules, payments, or patient matters do not go smoothly
- Comfortable learning software and handling confidential information
- Strong customer service skills and a proactive attitude

How to Apply Please submit your resume and answer the application screening questions. Only applicants selected for an interview will be contacted.

Pay: $17.60-$27.28 per hour

Benefits

- Company events
- In office parking
- Paid time off

Ability to commute/relocate:
- Scarborough, ON: reliably commute or plan to relocate before starting work (required)

Application question(s):
- Approximately how many patient calls did you handle on a typical day in your most recent relevant role?
- Briefly describe the steps you would take if two practitioners were accidentally booked for the same appointment time.
- A manager has not responded with information required for your work, how would you handle this?
- If you were on a phone call and another call comes in, a coworker messages you, and an urgent task needs to be completed, how would you prioritize your next steps?

Experience:
- clinic admin or medical reception: 1 year (required)

Work Location: Hybrid remote in Scarborough, ON

📌 Clinic Administrator / Patient Coordinator (Scarborough)
🏢 Evolve Orthotics Lab
📍 Scarborough