Salary Range: $48,000.00 To $54,000.00 AnnuallyNOW HIRING!The Flying Otter Grill is one of Victoria’s most recognizable waterfront destinations - known for excellent food, a strong team culture, and a setting that never gets old. As Assistant Manager, Front of House, you’ll be a pillar of our guest experience: keeping the floor running smoothly, developing our people, and making sure every shift reflects the standard we hold ourselves to.This is a hands‑on leadership role for someone who thrives in a fast‑paced environment, takes ownership seriously, and knows how to get the best out of a team. You’ll work closely with the General Manager to oversee day‑to‑day FOH operations, contribute to planning and continuous improvement, and step in as the senior leader on shift when needed.This is a Full Time Regular Position.Benefits:Extended medical and dental, flight perks (including buddy passes and global inter‑airline partnerships), discounts at local restaurants and partner organizations, staff events and much more!Key ResponsibilitiesLead, motivate, and support FOH staff on every shift - setting the tone and holding the standardOnboard new team members and deliver ongoing training to develop skill and confidenceConduct performance reviews and provide regular coaching and constructive feedbackAddress disciplinary matters fairly and consistently, in partnership with People & CultureAct as a primary point of contact for employee concerns, escalating to P&C as appropriateOperationsOversee daily FOH operations to ensure efficiency, quality, and consistencyMonitor and maintain guest service standards, stepping in to resolve issues as they ariseManage staff scheduling,



balancing operational needs with team capacity - including seasonal and tourism‑driven fluctuationsCoordinate effectively with the kitchen and bar to ensure seamless service flowManage inventory and support cost control in line with budgetary targetsIdentify operational gaps and lead or support improvements where neededCompliance and AdministrationAlways ensure full compliance with BC food safety regulations and health code requirementsOversee responsible alcohol service and confirm all FOH staff hold a valid Serving It Right certificationMaintain a safe working environment in accordance with WorkSafeBC regulationsComplete daily cash‑outs and verify/approve timesheets throughout the weekSupport large‑party bookings, event reservations, and special service requirementsManage menu printing and coordinate updates with the GM as neededAssist with budget tracking, financial reporting, and other administrative tasks as requiredQualifications and Required SkillsMinimum 2 years in a supervisory or management role within the food & beverage or hospitality industryDemonstrated experience with staff scheduling, performance management, and team developmentStrong leadership presence - you can motivate a team and hold a standard without micromanagingSolid understanding of FOH operations, service standards, and best practicesFamiliarity with BC food safety and liquor service regulationsValid Serving It Right certification (or willingness to obtain prior to start)Clear, direct communicator with staff, management, and guests alikeCalm under pressure and effective at prioritizing when things get busyOrganized and detail‑oriented, with a track record of following throughProficient in Microsoft Outlook and Excel; comfortable with POS and scheduling systemsA genuine team player who leads by exampleHarbour Air is an equal opportunity employer, we are committed to Diversity and Inclusion and value a diverse workforce. We continue to build an inclusive culture that encourages, supports, and celebrates the diverse voices of our employees. Harbour Air is committed to developing a barrier‑free recruitment process and work environment. Accommodations in relation to the job selection process are available upon request. If you require any accommodation, please email [email protected] and we’ll work with you to meet your accessibility needs.#J-18808-Ljbffr

📌 Assistant Manager - Front Of House - $48,000 - $54,000 A Year (Winnipeg)
🏢 Flying Otter Grill
📍 Winnipeg