Job DescriptionAssociate Director, Technology OperationsLocation(s): 30 Adelaide St, TorontoStatus: Full time Permanent (Hybrid)Why You Will Love It Here!Flexibility : Hybrid Work Model & a Business Casual Dress Code, including jeansYour Future:RRSP Matching Program, Professional Development ReimbursementWork/Life Balance:Flexible Personal/Vacation Time Off, Sick Leave, Paid HolidaysYour Wellbeing:Medical, Dental, Vision, Employee Assistance Program, Parental LeaveDiversity & Inclusion:Committed to Welcoming, Celebrating and Thriving on DiversityTraining:Hands-On, Team-Customized, including SS&C Learning InstituteExtra Perks:Discounts on fitness clubs, travel and more!Wide-Ranging Perspectives:Committed to Celebrating the Variety of Backgrounds, Talents and Experiences of Our EmployeesWhat You Will Get To Do:iFast Operational Coordination: Oversee daily operations for all client accounts, including managing operational service requests, coordinating cross-functional resources to deliver operational enhancements and tracking project milestones impacting iFast operational capabilitiesSLA/KPI Management: Deliver Operational SLA reporting and Client Rate Card input to IFDS, and actively manage any service exceptions across iFast suite of products, oversee performance trends and operational impact of technical and business enhancementsClient Relationship: Maintain close relationship with IFDS Client Account Managers across all accounts to ensure timely and accurate communication on client requested operational enhancements, exception handling expectations and operational incident managementSales Support: Provide iFast Operational expertise and input to client due diligence, product reviews, iFast SOWs and requests for proposalsClient and Product Onboarding:



Deliver Operational Acceptance Testing for all new client and product launches, and drive any enhancements or mitigations related to OAT results based on operational riskTeam Leadership: Lead several teams accountable for daily Operational, Job Scheduling and Service Management. Manage committed coverage, for each of the teams, and alignment with critical business periods to ensure adequate responseWhat You Will Bring:solid program management and scrum master knowledge and experience,effective written and verbal communication skills,strong work ethic and a demonstrated capability to multi-task effectively.strong interpersonal, organizational, collaborative and problem-solving skills as well as a demonstrated sense of urgency to respond to changing priorities at times.positive attitude, a willingness to take accountability for results achievedstrong technical background in integrating multiple technology layers into a client facing services10+ years of combined Project Management and Scrum Master experience working on medium-to-high complexity initiatives.5+ years of experience in Agile Project Management and/or Senior Scrum Master roles, with expertise in both waterfall and Agile methodologies.Extensive experience in managing technology and business projects with high degree of complexity,



systems integration and organizational change management.Proven ability to manage high-visibility projects with strong executive presence and excellent communication, presentation, and facilitation skills.Undergraduate degree with CSM, PMP or equivalent certification with proficiency in JIRA, Confluence, and SharePoint.Strong technical background and understanding of change and risk management, SDLC, and advanced knowledge of Agile Project Management workflows, including sprint backlogs, milestones, release burndowns, and work-back schedules.A proactive, "can-do" attitude with a sense of urgency and flexibility.Experience in a matrix environment, preferably within a financial institution.We encourage applications from people of all backgrounds to enable us to bring diverse perspectives to our thinking and conversation. SS&C Technologies Canada Corp. fosters a positive, equitable and progressive workforce and is committed to accommodating applicants with disabilities throughout the hiring process. We will work with applicants requesting accommodation at any stage of this process. If you require any accommodation during the application and hiring process, please contact: .Salary Range: $110,000-160,000This job advertisement is for an existing vacancy which has been posted both internally and externally.You need to be legally eligible to work at the location(s) specified above and, where applicable, must be able to provide a valid work or study permit, if selected for an interview.SS&C uses AI tools to help screen and assess applicants by analyzing resumes and applications to identify candidates whose skills match our needs. These tools support, but do not replace, human decision-making#J-18808-Ljbffr

📌 Associate Director Technology Operations - C$110,000 - C$160,000 A Year (Winnipeg)
🏢 SS&C Technologies Canada
📍 Winnipeg