Job DescriptionAssist customers at the counter with product inquiries, recommendations, and order processingRespond to customer inquiries via phone and email in a professional and timely mannerEnter, pick, and stage customer orders accurately and efficientlyFollow all Health and Safety rules and legislation while performing job functionsLoad and unload trucks, operate forklift and other material handling equipmentSupport receiving, organizing, and putting away incoming materials as requiredMaintain a clean, organized, and protected counter and warehouse environmentFollow up on customer orders, backorders, and delivery timelinesProcess returns and warranty claims in accordance with company proceduresBuild strong relationships with customers and contribute to repeat businessAssist with inventory counts and general PC operationsSupport teammates across all areas of the Profit Centre as neededCollaborate with team members to share best practices and support one anotherAdhere to company policies, procedures, and quality standards in all customer interactionsPerform other tasks as requested by the Profit Centre ManagerQualificationsGrade 12 diploma or equivalent; College and/or University degree an assetA minimum of 2 years of customer service experience in a professional setting and/or 1 year of warehouse experienceOutstanding customer service and verbal communication skillsAble to develop comprehensive product knowledgeAbility to learn to safely operate a forklift and any other material handling equipmentPossess a high level of attention to detail and accurately process ordersAble to learn and operate the applicable software system used to process ordersIntermediate math skillsPreferred SkillsPrevious experience with or knowledge of plumbing and building products sold at the Profit CentreExperience working for a plumbing wholesalerExperience using M3 or similarMicrosoft Office Suite (Word, Excel, and Outlook)Salary Range: $40,000 - $50,000 depending on experience and qualificationsEMCO is an equal opportunity employer and is committed to maintaining a discrimination, harassment, and barrier free workplace where all employees can contribute to their fullest potential. EMCO is committed to diversity, equity, and inclusion in our workplaces. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, colour, creed, place of origin, sex, sexual orientation, gender, gender identity, gender expression, religion, family or parental status, or any other characteristic protected by the law. We welcome applications from all minority group members, women, Aboriginal persons, persons with disabilities, members of sexual minority groups, neurodiversity, and others who may contribute to the further diversification of ideas.EMCO uses third‑party artificial intelligence to assess resumes to facilitate the review of candidates.#J-18808-Ljbffr

📌 Customer Service Associate - $40,000 - $50,000 A Year (Winnipeg)
🏢 Emco
📍 Winnipeg