Field Support RepresentativeThe Field Support Representative is responsible for supporting the daily operations of one or more Managed Services locations, including copy, print, scanning production and finishing work, operation of a mail and courier centre, and maintaining billing logs and reports. The position supports the region's Managed Services during implementation and fills in for absences and vacations throughout Ricoh Managed Services locations. This role is responsible for supporting operational objectives at all existing customer sites within a geographic territory. Please note that this position will have occasional travel between Edmonton and Stony Plain.ResponsibilitiesMaintains accurate, complete, and up-to-date Site Procedure Guides, forms, and logsPerforms receptionist duties as requiredCollects data for the completion of the monthly management report as directed by the Site Manager/SupervisorOrders paper, toner, and other office suppliesAssists the Site Manager or Supervisor by offering suggestions for improvements to current or existing processes and proceduresAssists in the training of new and existing employeesReports to and works at various Managed Services client locations within a geographic territory based on business needs and scheduling requirementsPerforms other duties as assigned by the ManagerAbsence DutiesMailProcesses all incoming and outgoing mailPerforms mailroom functions such as mail fulfillment, including sorting, filing, packaging, and processing shipments for delivery to multiple locationsFiles and labels documents and other materials for storage and retrievalHandles shipping and receiving, including moving boxes and/or equipmentProvides courier services for the pickup and delivery of mail and copy jobs,



on campus and offsiteCopyAssists in the Copy Centre and performs all functions required for the delivery and completion of copy requests (including binding, folders, laminating, etc.)Performs scanning and indexing of client documentsConducts basic troubleshooting (e.G., paper jams) on all equipment used within the Ricoh CentreGeneralPerforms front desk receptionist dutiesAssists in coordinating work assignments to meet deadlines and service deliverablesManages all aspects of the Ricoh Centre in the absence of the Site Manager/SupervisorQualificationsHigh School Diploma or equivalent work experienceMinimum of 1 year of experience working in a mailroom, copy centre, or customer service environmentSkillsExperience using photocopiers, scanners, printers, hole punchers, bindery equipment, electric staplers, scales, collators, and related equipmentExcellent interpersonal skills with the ability to quickly develop business relationshipsDemonstrated ability to multitaskStrong self-motivation and ability to drive resultsExcellent verbal and written communication skillsBasic knowledge of Microsoft Office 365 applicationsAbility to consistently present a professional image to customers and vendorsAbility to lift up to 50 lbs as requiredOtherMaintains a professional image at all times when interacting with customers and vendorsBenefitsSelect the medical, dental, life, and disability insurance coverage that fits your needs.Contribute to your financial security with Ricoh Canada’s Retirement plan, with company matching contributions.Augment your education with team member tuition assistance programs.Enjoy paid vacation time and paid holidays annually.Tap into many other benefits to enhance your health, wellness and ongoing personal and professional development.Job ID: 7300 - Category: Service Delivery - Posting Date: 2026-05-22 - Schedule: Full time - Location: Edmonton, AB, Canada - Salary: $21.00‑$22.00 - Driving requirements: Personal Vehicle#J-18808-Ljbffr

📌 Field Representative Ii, Area Customer Service - C$21 - C$22 An Hour (Winnipeg)
🏢 Ricoh
📍 Winnipeg