About the roleThe Manager of Default Recovery Collection is responsible for overseeing all early-stage collection activities across all internally serviced product lines, ensuring adherence to industry best practices and company policies. This role involves managing and reporting on early-stage delinquency and third-party vendor performance for Residential and Small Commercial mortgages, as well as Credit Card portfolios.The Manager is tasked with implementing changes and improvements within the Default Recovery Collection process, focusing on operational considerations, employee training, and the implementation of controls, policies, and systems. As the primary point of contact for third‑party vendor relationships, including collection agencies and service providers, the Manager is responsible for fostering and maintaining qualified and effective relationships with these entities.ResponsibilitiesDelinquency resolution lead, building and developing a team of highly capable and engaged Specialists to mitigate loss and reduce delinquency through recovery strategies, process change, industry insights, and coaching.Monitor productivity and workflow to ensure optimal team efficiency and effectiveness.Hands‑on leadership to ensure prudent handling of complex files.Review recommendations to management for critical escalation steps or work‑out solutions for completeness, accuracy and suitability and risk tolerance.Provide guidance / advice for effective negotiations and forbearance/work‑out solutions.Collaborate with third‑party business partners, specialists and clients to establish feasible payment arrangements.Optimize recovery rates while balancing customer outcomes and reputational risk.Develop and implement recovery strategies tailored to account risk levels.Lead team initiatives including policy and procedure maintenance.Meet or exceed monthly,



quarterly and yearly targets for cured files and loss reduction.Manage external partners and related costs and SLAs (collection agencies, service providers).Champion technical and process enhancements with key stakeholders.Establish and report on team KRI/KPIs and manage performance reviews.Promote a culture of compliance, accountability, customer‑centric recovery.Ensure SLAs are achieved and maintained.Identify opportunities for continuous improvement and solutions.Prepare and deliver performance reports to senior leadership.Participate in projects aligned with business plan / objectives, best practices, system implementation initiatives.Recommend and collaborate on technical and process enhancements with internal and external stakeholders.Ensure compliance with governmental, investor and mortgage insurer guidelines.Maintain risk assessment and support compliance activities.Monitor anti‑money laundering, KYC, privacy, complaints handling, and other compliance measures.Explore and mitigate risks related to business operations.Oversee people leadership: manage and motivate team members, enforce deliverables.Provide coaching, feedback, performance reviews, training and development.Ensure healthy allocation, engagement, purpose and team culture.Set performance goals, KPIs and productivity standards.QualificationsPost‑secondary degree or diploma required (University degree preferred).5+ years of previous people leadership/management experience.5+ years in the financial industry,



with mortgage and credit card experience preferred.Proven leadership skills focusing on mentoring and motivating professionals.Excellent interpersonal and relationship‑building skills.Strong written and verbal business communication skills.Diplomacy, negotiation, conflict resolution and people‑management expertise.Technical proficiency with Microsoft Office (Excel, Word, Teams, Outlook, PowerPoint).Proactive, self‑starter attitude.Ability to multitask in a fast‑paced, deadline‑driven environment.Exceptional time‑management and organizational skills.Professional maturity and strong analytical/problem‑solving skills.Benefits & PerksWhat you’ll love about working here:Award‑Winning Culture – recognized as a Great Place to Work Canada 2025 and a Top Employer.Work‑Life Balance – flexible hybrid model, generous vacation, statutory holidays, 6 wellness days.Competitive compensation – base salary $80,000–$100,000 plus annual incentive bonus.Comprehensive benefits – health, dental, virtual healthcare, retirement savings plan up to 7% employer match.Exclusive perks – retailer discounts, gym memberships, Toronto Bike Share, on‑site fitness.Continuous growth – education assistance, Fairstone Academy training.Family support – parental leave top‑up program.Community impact – one paid volunteer day.Pay & ProcessExpected base salary range is $80,000–$100,000 per year, with an opportunity to earn an annual incentive bonus tied to performance.Employment InformationTime Type: Full time; Job Type: Permanent.Equal Opportunity StatementFairstone is an equal opportunity employer. Accordingly, we will make reasonable accommodations to respond to the needs of people with disabilities. Individuals who view themselves as Aboriginal, members of visible minorities, and disabled are encouraged to apply in confidence.#J-18808-Ljbffr

📌 Manager, Default Recovery - Collections - C$80,000 - C$100,000 A Year (Winnipeg)
🏢 Fairstone
📍 Winnipeg