Job DescriptionUnion:Non-UnionNew or Replacement:ReplacementDepartment:ManufacturingSite:2400 Skymark Ave. Unit 3, Mississauga, OntarioReports to:Operations ManagerWage Range:$45,000 - $60,000 annuallyHours:37.5 Hours per WeekStatus:Permanent Full-timeNumber of vacancies:1Closing date:June 16, 2026Duties and ResponsibilitiesRespond to customer inquiries via phone, email, chat, and ticketing systemsTroubleshoot product and service issues with clarity and efficiencyCollaborate with technical teams to escalate and resolve complex problemsMaintain accurate records of customer interactions and feedbackValidate information to check for accuracy on product information,



pricing and terms.Process orders in the ERP systemIdentify opportunities to improve customer satisfaction and loyaltyContribute knowledge base articles and support documentationParticipate in training sessions and team meetings to stay current on products and policiesMaintain or improve set standards in Order Entry and Accuracy KPIsQualificationsUndergraduate degree in health sciences or a related fieldMinimum 2 years of experience in a customer service role preferably within a SaaS environmentStrong interpersonal, written and verbal communication skillsAbility to multitask and manage time effectively in a fast-paced environmentExperience with CRM systems and ability to adapt quickly to recent technology and software systemsDemonstrated commitment to client-centered service with an empathetic and patient approachBilingualism (English/French) is considered an asset#J-18808-Ljbffr

📌 Customer Service Specialist - C$45,000 - C$60,000 A Year (Winnipeg)
🏢 Traferox Technologies
📍 Winnipeg