French Bilingual, Claims Quality Assurance AnalystFull-timeDepartment: ClaimsCompensation: up to CAD 70,000 - yearlyTrupanion is a leading provider of medical insurance for cats and dogs in North America. Our mission is to help loving, responsible pet owners budget and care for their pets. At Trupanion, we offer a cooperative, casual, and pet-friendly environment where everyone is encouraged to be themselves.Trupanion is seeking a French Bilingual Claims Analyst to join our skilled and passionate Claims Team, with an emphasis on supporting our growing clientele and operations in Québec, Canada.This position is responsible for supporting the quality, accuracy, and consistency of pet medical claims adjudication across Claims teams and geographies. By reviewing medical records, claim forms, invoices, and related documentation, this role helps ensure eligible and ineligible claim outcomes align with Trupanion policies and quality standards. Additionally, this position supports claim audits, payment validation reviews, problem‑solving initiatives, and recommendations that contribute to operational excellence and continuous improvement.At Trupanion, we believe in a flexible workplace! We know that talented pet‑loving professionals are everywhere. This is a remote position open to candidates anywhere in Canada.ResponsibilitiesReview medical records, claim forms, invoices, and supporting documentation to assess claim outcomes in alignment with Trupanion policies,



including complex claim situationsPartner closely with Claims team members and managers to support accuracy and consistency in claims adjudication while contributing to an exceptional experience for customers and veterinary clinicsAssist with the design, preparation, review, and tracking of claim payment verification auditsSupport internal and external audits of Trupanion productsIdentify trends and opportunities for process improvement across Claims operationsTranslate and transcribe medical records and client or third‑party communications between French and EnglishMaintain a high level of accuracy, productivity, adaptability, and collaboration within a fast‑paced and evolving environmentQualificationsBilingual in French and EnglishMinimum of two years of experience adjudicating damage insurance claimsOne or more years of experience providing customer service over the phoneStrong preference given to candidates with experience adjudicating pet medical insurance claims or working in a veterinary clinicSkillsStrong desire to contribute within an evolving team environment with shared performance goalsA problem‑solver who approaches challenges with curiosity, creativity, and flexibilityHighly adaptable to change, with the ability to thrive in a rapidly scaling organizationProficiency with technology, including Microsoft Office applications, web‑based applications, and PC platformsDesire to collaborate, learn,



and support a variety of processes over timeStrong written and verbal communication skills in both English and FrenchAbility to adapt quickly to evolving processes and protocols with immediate implementationCommitment to providing exceptional customer service to customers and partners across the businessFlexibility to adjust schedules based on department needsCompensationThe base salary for this position is $70,000 on a full‑time schedule.Along with the base salary, Trupanion employees are eligible for monthly bonuses based on individual or team performance.We want all employees to be invested in Trupanion’s success, so we grant Restricted Stock Units to all new team members. Our new hire grants vest over 4 years.Benefits and PerksEmployer‑paid extended health coverage for you and your familyTrupanion will partner with Wealthsimple to register your RRSP, pension, etc.Four weeks of paid time off and 11 paid float holidays (you can decide which days are most important to you!)Five weeks, paid, sabbatical after five years of employmentEmployer‑paid medical insurance for one pet (cat or dog)Paid time off to volunteer at nonprofit organizationsOpen, casual, pet‑friendly, and fun work environmentTrupanion is an equal opportunity employer and embraces diversity. We are committed to building a team that represents a variety of backgrounds, abilities, perspectives, and skills.We will ensure that individuals are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.#J-18808-Ljbffr

📌 French Bilingual, Claims Quality Assurance Analyst - C$70,000 A Year - Remote (Winnipeg)
🏢 Trupanion
📍 Winnipeg