The Opportunity

We are looking for a Customer Accounting Activation Specialist to join our growing Customer Experience team.

This role focuses on real-time customer activation. You will manage several onboardings at once, guiding companies through the Property Control platform from first setup to launch while keeping every project on track.

If you love working with customers and enjoy problem-solving in real time, we want to speak with you.

This is a full time, permanent position.

Standard hours: 8:30 am - 5:00 pm (EST)

Remote-first role, with preference for candidates who can attend our office at 2 Carlton Street, Toronto once per week on designated team days.

What You'll Be Doing The Customer Accounting Activation Specialist ensures a seamless onboarding experience by guiding new customers through the Property Control platform and managing the setup process. To achieve this, the role focuses on the following key responsibilities:

- Maintain and monitor onboarding schedules across multiple customers at once, sequencing launches so every project stays on track and meets deadlines.
- Facilitate customer navigation through the Property Control platform, addressing inquiries and providing support throughout the implementation process.
- Clearly communicate the capabilities of Property Control, setting realistic expectations for customers regarding system functionalities and benefits.
- Organize and conduct weekly meetings with customers via web or phone to discuss progress, address concerns, and provide guidance.
- Effectively manage various onboarding tasks, including: Customer Data Retrieval & Review, Import and reconfiguration of Customer Accounting Data, Product Configuration, White-labelling and branding setup, Online Payment Setup, Conducting training sessions through web meetings.
- Build repeatable, standardized setups so each community is configured consistently.
- Coordinate follow-up activities with other team members to ensure a cohesive onboarding experience.
- Answer accounting questions posed by customers during the activation process in the context of the business and product.
- Assist the team with additional tasks as needed, providing support to the activation team or broader customer experience teams.
- Roadblock Resolution: Proactively identify and eliminate any obstacles that may hinder the client's ability to launch the system smoothly.
- Coordinate and align stakeholders, from property accountants and managers to executives, including those resistant to change,



to keep every launch moving and on timeline.
- Ensure a smooth experience upon completion of the onboarding process.
- Drive adoption beyond go-live, making sure companies are actively using the platform to it's fullest.
- Regularly update the CRM system with the current status of each customer's setup following each meeting and follow-up.

Required Skills and Experience

- Candidates with experience in business and/or property management accounting will be highly preferred
- Quick learner with strong interest and willingness to understand new processes and software.
- Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
- Experience with accounting software like Quickbooks, Sage, Yardi, VMS, and Condo Manager is a huge asset.
- Experience with Zoom or similar platforms.
- Experience with Salesforce or similar platforms.
- Ability to work independently and take ownership of tasks.
- Highly organized with exceptional attention to detail and a positive attitude.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities to address and resolve customer challenges effectively.
- Ability to manage dynamic project plans for large-scale clients.
- Skilled in executing multi-stage deployments while ensuring clients meet key deadlines.
- Comfortable navigating web-based platforms and learning new technologies.
- Proven ability to manage multiple implementations at once without letting timelines or quality slip.
- Strong change management skills, with the ability to guide stakeholders through the shift to new software.
- Comfort handling large-scale data imports and reviews.

Nice to Have

- Familiarity with third-party software integrations (such as accounting or payment tools).
- Experience configuring or launching software across multiple accounts simultaneously.

About Property Control Property Control is a leading Canadian company specializing in intuitive online communication and management software tailored for condominiums, co-ops, and homeowners associations (HOAs). Our comprehensive SaaS platform streamlines operations for property managers, board members, security personnel,



and residents, enhancing communication and organization within communities. With a user-friendly interface, our system addresses all facets of community living, from announcements and visitor tracking to amenity bookings and payments.

We pride ourselves on continuous improvement, actively integrating customer feedback to expand and refine our services, ensuring that our solutions evolve with the needs of our clients.

Our Values

At Property Control, our mission statement is: We're here to elevate your HOA and Condo community operations by maximizing efficiency and effectiveness through our expert software solutions.

- Be Bold – We push boundaries, embrace innovation, and challenge the status quo.
- Customer Focus – We prioritize relationships, exceed expectations, and improve through feedback.
- Trust & Communication – We foster trust through honesty, accountability, and clear communication.
- Quality – We build intuitive, high-quality software driven by customer needs.
- Ownership – We take responsibility, solve challenges proactively, and think long-term.

Benefits

- Competitive salary
- Full medical and dental benefits (including spouse/partner and dependents)
- 4 weeks' paid time off annually
- Annual professional development and training budget
- Regular team events
- Convenient office location at Yonge & Carlton
- A dynamic, collaborative, and growing team environment

Experience

- 2–5 years of experience in a customer-facing role (SaaS or tech preferred)
- 2+ years of onboarding or implementation experience (Required)
- 2 + years of accounting experience

Education

- University degree (or equivalent combination of education and experience) required.

Hybrid Work If in the GTA, you will join the activation team in the office once a week, with the remaining days working from home. In-office requirements may increase in the future.

Property Control is an equal opportunity employer. We thank all applicants for applying; however, only those selected for an interview will be contacted.

Job Types: Full-time, Permanent

Schedule:

- Monday to Friday from 8:30am to 5:00pm

Job Type: Full-time Pay: $70,000.00-$80,000.00 per year

Benefits

- Dental care
- Extended health care
- Paid time off
- Vision care

Application question(s):
- How many years of Client Onboarding experience do you have?

Experience:
- Accounting: 2 years (preferred)

Work Location: Hybrid remote in Toronto, ON M5B 2M9

📌 Customer Accounting Onboarding Specialist (Toronto)
🏢 Condo Control Central
📍 Toronto