Customer Care Associate

Company Description

As Canada’s parking and mobility industry leader, Precise ParkLink is a nation-wide managed services and technology firm with more than 1000 employees across Canada, a head office in Toronto, and 18 supporting offices across the country.

Precise ParkLink manages thousands of parking lots on behalf of hundreds of property owners. They supply cutting-edge technology and services to thousands of clients in the healthcare, municipal, commercial, institutional, and private sectors.

Position Summary

Reporting to the Team Lead/Supervisor, the Customer Care Associate plays a key role in supporting parking operations and ensuring a positive customer experience. This includes assisting customers with parking facilities, resolving inquiries, and maintaining operational standards.

Location: Scarborough Health Network

Job Type: Casual

Salary: $18.20 per hour

Mandatory Qualifications

- High school diploma or higher education
- Basic computer proficiency (Windows, MS Office)
- Valid driver’s license and access to a vehicle
- Previous customer service experience is an asset
- Strong interpersonal and communication skills (written and verbal)
- Professional demeanor with a positive and inclusive attitude
- Effective problem-solving and decision-making abilities
- Ability to multitask and remain composed in fast-paced environments
- Flexible and adaptable to different shifts and work locations

Mandatory Attributes





- Assertive and self-motivated
- Strong organizational and time-management skills
- Collaborative team player
- Neat and professional appearance
- Ability to work independently while following instructions accurately

Job Responsibilities

- Provide on-site customer assistance and guidance
- Respond to customer inquiries via phone and email
- Address complaints with empathy and professionalism
- Monitor security systems and report suspicious activity
- Troubleshoot parking equipment issues
- Maintain accurate cash and parking records
- Enroll/cancel I-PASS for payroll staff and coordinate with payroll
- Redirect customers to appropriate departments when necessary
- Follow company policies, procedures, and communication standards
- Respond promptly to equipment damage reports and initiate service requests
- Perform additional duties as assigned by management

Accurate Park Link is an equal opportunity employer committed to inclusive, barrier-free recruitment and selection processes. We accommodate applicants under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment process. Please inform the Resource Department of any accessibility needs.

Pay: $18.20 per hour

Ability to commute/relocate

- Scarborough, ON M1P 2V5: reliably commute or plan to relocate before starting work (required)

Work Location: In person

📌 Customer Care Associate (Scarborough)
🏢 Precise ParkLink
📍 Scarborough