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Eight Ounce is seeking a full-time Customer Experience Specialist with excellent verbal and written communication skills and exceptional problem-solving abilities. Ideally, the candidate will have a background in customer service or retail. Reporting to Montana Butler, this role will align with our company goals and core values: only the best, customers are everything, and take care of each other.

The successful candidate must be available to work full-time days at our Calgary office on one of the following schedules:

- Monday to Friday, Tuesday to Saturday, or Sunday to Thursday (9:00 AM to 5:00 PM)

Responsibilities:
- Answer customer inquiries via phone, email and online chat
- Assist with showroom duties and coverage as needed
- Internal support and communication on all implemented customer service processes
- Go above and beyond to offer unexpectedly great experiences to customers
- Work closely with the rest of the team to keep communication fluid
- Strive to constantly improve customer experience across the entire company

Qualifications:
- Minimum of 1 year of previous customer service or retail experience
- Excellent written and verbal communication skills
- Strong organizational and time management skills with the ability to meet targets and deadlines
- Ability to work alone and in a team environment
- Dependable and reliable
- Previous coffee industry experience is a bonus, but not required




- Fluency in French or Spanish would be an asset, but not required.

Since 2011, Eight Ounce has grown into the biggest specialty coffee equipment distributor in Canada, selling to thousands of cafes, roasters, hotels, kitchen and lifestyle stores across the country and in America. As we grow and expand our product offerings and global reach, we are looking to expand our team as well! Eight Ounce is an equal-opportunity workspace. We celebrate diversity and are committed to creating an inclusive workplace for everyone. We offer a competitive salary, a fun working environment, a coffee gear allowance, RRSP contribution matching for full-time employees, health care and dental coverage, life insurance, employee training, birthday days off, and all the coffee you can drink from specialty roasters around the world.

Pay: From $36,075.00 per year

Benefits

- Casual dress
- Company events
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care
- Wellness program

Ability to commute/relocate:
- Calgary, AB T2G 4M6: reliably commute or plan to relocate before starting work (required)

Language:
- English (required)
- French (preferred)

Location:
- Calgary, AB T2G 4M6 (required)

Work Location: In person

📌 Customer Experience Specialist (Calgary)
🏢 Eight Ounce Coffee
📍 Calgary