At LH Home, we're looking for a Customer Service & Administrative Associate to become an important part of our team.

This is an entry-level role with excellent opportunities for growth and development. You'll be involved in many areas of the business and gain exposure to the day-to-day operations of a growing international furniture and home furnishings company.

The primary focus of this role is providing exceptional customer service through phone, email, and online inquiries. As you grow within the position, you'll have the opportunity to support and collaborate with our Sales, Purchasing, Shipping, Marketing, eCommerce, and Trade Show teams.

If you are resourceful, driven, detail-oriented, and enjoy helping people, we'd love to hear from you. We offer a collaborative team environment where initiative, learning, and teamwork are valued and encouraged.

Responsibilities

- Respond to customer inquiries via phone, email, and online channels.
- Provide support with order entry and order management.
- Conduct incoming and outgoing customer calls.
- Collaborate with internal departments to ensure a positive customer experience from inquiry through delivery.
- Assist customers with questions, concerns, service issues, and claims while documenting all relevant details.
- Learn and maintain knowledge of LH Home products and collections to provide accurate information and support.
- Welcome and assist showroom visitors as the first point of contact.
- Support various administrative tasks and daily office operations.
- Order basic office and showroom supplies as required.
- Assist with special projects and provide support to multiple departments as needed.

Qualifications
- Proficiency in Microsoft Word, Excel, and Outlook.
- Excellent verbal and written communication skills.
- Strong attention to detail and organizational skills.
- Professional, positive, and customer-focused attitude.




- Experience using CRM or ERP systems is an asset (SAP experience is an asset).
- Experience using AI-powered workplace tools such as Microsoft Copilot, ChatGPT, Gemini, Claude, or similar platforms is considered an asset.
- Experience with Adobe software is considered an asset.
- Previous experience in customer service, administration, sales, eCommerce, marketing, or related fields is an asset.
- French or Spanish language skills are considered an asset, as we work with customers throughout Canada, the United States, and Mexico.

Skills & Attributes
- Strong interpersonal and customer service skills, both in person and over the phone.
- Excellent written and verbal communication skills in English.
- Ability to prioritize, multitask, and work effectively in a fast-paced environment.
- Strong problem-solving and critical-thinking abilities.
- Ability to work independently while contributing to a team environment.
- Positive attitude and willingness to learn.
- Sales-minded approach and commercial awareness are considered assets.
- Ability to work under pressure and manage competing priorities.

Why Join LH Home?
- Entry-level opportunity with room for growth and advancement.
- Exposure to multiple areas of the business.
- Team-oriented and supportive team environment.
- Opportunity to work with customers across North America.
- Experience within the furniture, design, and home furnishings industry.

If you are motivated by what you see and are excited to begin your career journey with LH Home, we'd love to meet you. Please submit your resume and cover letter to apply.

Join the LH Home team and help us create exceptional customer experiences.

Job Type: Full-time

Pay: $40,000.00-$50,000.00 per year

Benefits

- Casual dress
- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Education:
- Secondary School (required)

Work Location: In person

📌 Customer Service & Administrative Associate (Burnaby)
🏢 LH Home
📍 Burnaby