Registered Practical Nurses Association of Ontario (WeRPN)

Position Title: Customer Service and Administrative Associate

Full-time | 37.5 hours per week | Location: Mississauga, Ontario | Start date: As soon as possible

Reports to: Manager, Customer Relations and Administration

About the Prospect

WeRPN is seeking a service-focused and highly organized Customer Service and Administrative Associate to support members, applicants, stakeholders, and internal teams. In this role, you will respond to inquiries, administer membership and government initiative applications, maintain accurate records, and provide dependable day-to-day administrative support. This is an excellent opportunity for someone who enjoys helping others, managing details, and contributing to a collaborative professional environment.

This position is currently based on a hybrid work model, combining remote and on-site work throughout the week. Please be advised that the work arrangement is subject to change.

What You’ll Do

Reporting to the Manager, Customer Relations and Administration, you will:

- Respond to member, applicant, stakeholder, and general inquiries by phone and email in a professional, friendly, and timely manner.
- Provide clear information about membership, programs, services, government education initiatives, and organizational processes.
- Process applications, renewals, account updates, and routine administrative follow-up; escalate complex matters to the appropriate team.
- Maintain accurate, complete, and timely information in Salesforce, program databases, filing systems, and organizational records.
- Monitor shared inboxes,



redirect requests, and ensure appropriate follow-up.
- Prepare and format documents, complete data entry, filing and scanning, and assist with reports and renewal activities.
- Coordinate calendars, meetings, invitations, materials, equipment, and hospitality.
- Support events, marketing mailings, promotional items, incoming and outgoing mail, inventory, and other office activities.
- Collaborate with teams across WeRPN and help train students or temporary staff on administrative functions when required.
- Follow organizational policies, communication procedures, privacy practices, and accessibility standards; perform other duties as assigned.

What You Bring

- Strong customer service, written communication, and verbal communication skills.
- Excellent organization, accuracy, attention to detail, and follow-through.
- Ability to manage competing priorities and work effectively both independently and collaboratively.
- Sound judgment, tact, diplomacy, adaptability, and a solutions-focused approach.
- Comfort working with databases and standard office software; Salesforce experience is an asset.
- A professional, reliable, and inclusive approach to working with colleagues and the public.

Qualifications





- College diploma or certificate in administration, or an equivalent combination of education and relevant experience.
- Demonstrated administrative and customer service experience.
- Working knowledge of office procedures, record management, and professional correspondence.
- Proficiency with Microsoft Office and the ability to learn and use database and program software.
- Experience supporting membership, association, education, training, or public-facing programs is an asset.

Application Deadline: Thursday, September 24, 2026

To apply: Email your resume and cover letter, saved together as one PDF, to [email protected]. In your cover letter, please explain how your experience has prepared you for this position.

Thank you for your interest in joining WeRPN.

Only candidates selected for an interview will be contacted.

Accessibility and accommodations: WeRPN is committed to an inclusive and accessible recruitment process. Accommodations are available upon request at any stage of the recruitment and selection process in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code. Please identify any accommodation required when contacted, and WeRPN will consult with you to provide a suitable accommodation.

All personal information is collected under the authority of the Freedom of Information and Protection of Privacy Act.

Pay: $42,000.00-$48,000.00 per year

Benefits

- Dental care
- On-site parking
- Vision care

Work Location: Hybrid remote in Mississauga, ON L4W 4Y5

📌 Customer Service and Administrative Associate (Mississauga)
🏢 Registered Practical Nurses Association of Ontario (WeRPN)
📍 Mississauga