Customer Service Officer II Intern/Co-op (Winter 2027) (Toronto)

Customer Service Officer II Intern/Co-op (Winter 2027) (Toronto)

11 Sep
|
TD Bank Group
|
Toronto

11 Sep

TD Bank Group

Toronto

Role Type: Internship/Co-opWork Term: Winter/Term 2Work Location: Toronto, Ontario, CanadaHours: 37.5Pay Details: $45,700 - $74,400 CADTD is committed to providing fair and equitable compensation opportunities to all colleagues.Growth opportunities and skill development are defining features of the colleague experience at TD.Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role.The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role. DEPARTMENT OVERVIEW Co‑op and Internship opportunities allow you to gain valuable work experience across a number of the businesses at TD. You will work with experienced colleagues, receive world class training, and be part of a community of students across TD, where you will have an impact, grow as individual and experience our culture of care.

Our Co‑op/Intern Programming is offered with select Co‑op and Internship roles and is designed to help you better understand the TD business, build on critical career capabilities, and broaden your professional network. This program is designed to complement your on-the-job experience and features: Leadership talks with key Leaders from across the organization Lunch and Learns on topics such as Innovation Diversity and Inclusion and Personal Branding and so much more.

TD Auto Finance is seeking a highly motivated Intern/Co‑op to support multiple teams across the organization. This role offers a unique opportunity to gain hands‑on experience by rotating across Sales, Marketing, Communications & Operations, providing broad exposure to how an end‑to‑end auto finance business operates & our unique culture at TD Auto Finance. The successful candidate will work closely with cross‑functional partners, support day‑to‑day initiatives, and contribute to projects that impact dealer relationships, customer experience, and operational efficiency.

This internship is ideal for a student who is eager to learn, comfortable working in a fast‑paced workplace, and interested in building a career in financial services, sales operations, or marketing.

Key Accountabilities - Sales Support Assist Sales team with reporting, data analysis, and preparation of dealer‑facing materials

- Support dealer communications, presentations, and internal tracking tools
- Participate in sales initiatives and special projects as assigned
- Marketing Support marketing campaigns, promotions, and internal communications
- Assist with content creation, campaign tracking, and performance reporting
- Collaborate with cross‑functional teams to ensure alignment of messaging
- Income Verification Support Income Verification team with documentation review and process tracking
- Assist with data entry, quality checks, and reporting
- Gain exposure to credit and risk‑related processes within auto finance
- Communications Assist with internal and external communications initiatives
- Support drafting, editing, and organizing communications content
- Help maintain shared resources, templates, and communication logs
- General Responsibilities Participate in team meetings, training sessions, and project updates
- Maintain accurate documentation and follow established processes
- Adhere to TD policies, procedures,



and confidentiality standards JOB REQUIREMENTS We’re proud to work with a group of diverse colleagues. If you have relevant experience that isn’t mentioned below, tell us about it in your resume or cover letter.
- Currently enrolled in a post‑secondary program (Automotive Business School of Canada)
- Must be enrolled in a post‑secondary program with the intent of going back to school at the start of your work term (requirement of all co‑op/intern positions)
- Prior internship, co‑op, or part‑time work experience is an asset but not required
- Strong organizational and time‑management skills
- Excellent written and verbal communication abilities
- Proficient in Microsoft Office (Excel, PowerPoint, Word);

experience with data analysis tools is an asset

- Detail‑oriented with strong follow‑through
- Ability to work independently and collaboratively in a team environment
- Comfortable managing multiple tasks across different functional areas ADDITIONAL INFORMATION This position is a 4-month work term and will commence January 4th – April 23rd 2027. TD requires employees to reside in the country where the role is located, irrespective of remote working arrangements. TD is committed to providing you with the best candidate experience and internship in these unique circumstances. As such, work location and start dates are subject to change. We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs and a competitive perks plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

Training and Onboarding We’ll provide in‑person training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process

We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call. HOURS Monday‑Friday, standard business hours INCLUSIVENESS At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported.

We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

Who We Are TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product,



and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience.

TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package Our Total

Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well‑being goals.

Total

Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well‑being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more Additional Information We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Accommodation

Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

Language

Requirement (Quebec only): Sans Objet US Labor & Employment Posters | California Privacy | Accessibility | FAQ Our Values At TD we’re guided by our purpose to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture.

Our Commitment to Diversity, Equity, and Inclusion At TD, we’re committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported. We’re dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve. Helping to Make an Impact in Communities - TD Ready Commitment TD has a long‑standing commitment to help drive progress towards a more inclusive and sustainable future.

That’s why we launched the TD Ready Commitment in 2018, now a multi‑year North American initiative. Under the TD Ready Commitment, we are targeting a total of C$1 billion by 2030 in community giving across four key, interconnected drivers of change: Financial Security, Vibrant Planet, Connected Communities, and Better Health. It’s our goal to help support change, nurture progress, and contribute to making the world a better, more inclusive place for our customers, colleagues, and communities.

Learn more Canada | US | Europe & Asia Pacific

📌 Customer Service Officer II Intern/Co-op (Winter 2027) (Toronto)
🏢 TD Bank Group
📍 Toronto

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