Enhance your career as a Customer Service Liaison Lead at MacLean Engineering in Sudbury, ON, where you’ll ensure excellent service delivery and team coordination. A focus on customer satisfaction is key. As the first point of contact for clients, this position demands at least three years of relevant experience.

You will assist the Aftermarket Sales & Support Manager by scheduling resources, communicating with afterhours teams, and addressing customer inquiries or complaints promptly. Key Responsibilities:

- Manage customer inquiries via phone and email
- Assist in coordinating team schedules and priorities
- Report on customer backlogs and stagnant orders
- Communicate with cross-functional groups to troubleshoot
- Expedite parts and service delivery to customers Requirements:
- Completion of High School, related diploma preferred
- Minimum of three years in customer service roles
- Proficient in Microsoft Office and MRP systems
- Robust communication and problem-solving skills
- Bilingual (French/English) preferred Drive customer satisfaction and team effectiveness at MacLean Engineering in Sudbury.

📌 Customer Service Liaison Lead Sudbury, ON (Toronto)
🏢 MacLean Engineering
📍 Toronto