Customer Service Representative/Estimator

Markham Body Shop, Markham, ON L3R 5M2

Pfaff Autoworks

Drive Your Career Forward with Pfaff Automotive

At Pfaff Automotive, part of the Lithia & Driveway organization, we're powered by people and driven to deliver results. As one of the largest automotive retailers in North America, we're focused on growing people who are passionate about providing memorable experiences for our guests and who want to make an impact, both in their store and across the company.

What You'll Do

You will be responsible for identifying and offering resolution to customer concerns, and estimating repair needs to customers based on vehicle inspection.

- Serve as the communicator between customer and insurance adjuster
- Answer incoming telephone calls and greet customers in a friendly and professional manner
- Identify, confirm and offer resolution to customer concerns.
- Assess customer needs by conducting a vehicle walk around.
- Attain agreement from customer for repair needs.
- Write accurate Estimates using the appropriate estimating systems.
- Obtain approval to proceed with supplemental repairs.
- Communicate with repair planners to gain clear understanding of repairs required and performed.
- Follow-up with customers during repair of vehicle so they are aware of status.
- Receive and process cash or credit payment for all services performed.
- Upon completion of repair, promptly and professionally deliver vehicle to customer.
- All other duties as assigned by leadership.

What You'll Bring

- Previous automotive experience is an asset
- Experience in a call center setting is an asset
- Experience with Microsoft Office preferred




- Outstanding customer service skills.
- Acceptable driver's abstract and a valid driver's license in your province of residence.

Reports To: Body Shop Manager Position Availability: This is an existing vacancy

Location: Onsite in Markham, Ontario

Schedule: Full-time, 8 hour shifts

Compensation Range: $50,000-$60,000 based on experience and qualifications

Total Rewards

Pfaff Automotive offers a comprehensive benefits package designed to support you and your family, with options that include:

- Competitive pay
- Medical, Dental and Vision Plans
- Paid Holidays & PTO
- Disability Coverage
- Life Insurance
- RRSP Plans
- Employee Stock Purchase Plan
- Professional Development & Growth Opportunities
- Vehicle Purchase Discounts
- Employee Assistance & Wellness Programs

About Us At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.

Pfaff Automotive Partners is an equal opportunity employer and is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation at any stage of the recruitment or selection process, please let us know and we will work with you to find an accommodation by emailing [email protected].

📌 Customer Service Representative/Estimator (Markham)
🏢 Pfaff Automotive Partners
📍 Markham