Position Overview

OK Tire Fort Saskatchewan is looking for a friendly, organized and dependable Customer Service Representative (CSR) to join our growing team. We are a busy automotive repair, tire and ADAS calibration shop. We’re looking for someone who enjoys working with customers, can stay organized in a fast-paced environment and wants to become an important long-term member of our team.

Key Responsibilities

- Greet customers in person and answer incoming phone calls.
- Book appointments and help manage the shop schedule.
- Create and update customer work orders.
- Communicate vehicle status and repair updates to customers.
- Assist with estimates, invoices and customer payments.
- Follow up with customers regarding recommended repairs and future service.
- Help coordinate tire sales, installations and seasonal tire appointments.
- Assist with ADAS calibration paperwork, documentation and invoicing.
- Assist with towing invoicing and related paperwork.
- Maintain accurate customer and vehicle information.
- Work closely with Service Advisors, technicians and management.
- Maintain an organized and professional front counter and customer area.

Candidate We’re Looking For

- Friendly, professional and confident dealing with customers.
- Highly organized and able to manage multiple tasks.
- Comfortable communicating by phone, text and email.
- Dependable and able to work independently.
- Comfortable with computers and learning new software.
- Detail-oriented, particularly with invoicing and customer information.
- A strong team player with a positive attitude.
- Interested in learning and growing within the automotive industry.
- Minimum 5 years experience is required.

Automotive experience is an asset, but not required.



We are willing to train the right person with strong customer-service, communication and organizational skills. Experience with automotive shop management software, invoicing, QuickBooks or similar systems is also considered an asset.

Schedule

This is a full-time position. Saturday availability is important as we expand our customer-service coverage. We are looking for someone interested in becoming a long-term member of the team.

Compensation & Pay-for-Performance

Base compensation will be $20.00–$24.00 per hour depending on experience. In addition to the hourly wage, the position will include a Pay-for-Performance incentive program, providing the opportunity to earn additional compensation based on individual and shop performance.

The goal is to reward employees who contribute to the performance, efficiency, customer service and overall success of the shop. Employees who contribute to the growth and success of the business should have an chance to benefit from that success.

Type of Candidate We Want to Attract

Our priority is finding someone with a strong personality for customer service who is organized, dependable and willing to learn. We would rather hire someone with excellent customer-service skills and the right attitude and train them on the automotive side than limit the search only to experienced automotive service advisors.

This is more than a receptionist position. The right person will have the opportunity to learn the automotive business,

take on additional responsibilities and grow with the company.

Job Type: Full-time

Pay: $20.00-$24.00 per hour

Benefits

- Casual dress
- Company events
- Dental care
- Extended health care
- On-site parking
- Profit sharing
- Vision care

Experience:
- CSR: 5 years (required)

Work Location: In person

📌 Customer Service Representative (Fort Saskatchewan)
🏢 CSN~Fort Sask Auto Body
📍 Fort Saskatchewan