Company Overview

Milo Enterprises Inc. is a Canadian e-commerce company based in Vancouver, BC. What began as a small family business has grown into a global operation with multiple brands and products sold across major online marketplaces. We focus on creative design, reliable products, and strong customer satisfaction across platforms such as Amazon, Walmart, Shopify, and other e-commerce channels.

Position Summary

We are looking for a detail-oriented and customer-focused Customer Service Representative – E-Commerce to join our team. This role will be responsible for handling customer inquiries, buyer messages, emails, tickets, product questions, return/refund requests, warranty support, and general after-sales communication across our online platforms.

The ideal candidate has at least 2 years of customer service experience, preferably in an e-commerce, marketplace, or online retail environment. This position requires strong written communication, problem-solving skills, patience, and the ability to manage multiple customer cases professionally and efficiently.

Key Responsibilities

- Respond to customer inquiries through buyer messages, phone calls, emails, and ticketing systems.
- Handle customer support requests across e-commerce platforms such as Amazon, Walmart, Shopify, and other marketplaces.
- Assist customers with order issues, product questions, troubleshooting, returns, refunds, replacements, and warranty claims.
- Review customer concerns carefully and provide clear, professional, and helpful responses.
- Escalate product quality issues, fulfillment problems, compliance concerns, or repeated complaints to the appropriate internal team.
- Maintain accurate records of customer communications and case status.
- Follow company response templates while adjusting replies based on each customer’s situation.
- Coordinate with warehouse, logistics, product,



and marketplace teams when additional support is required.
- Help identify common customer issues and suggest improvements to product listings, instructions, packaging, or support processes.
- Ensure all customer communication is handled in a timely, polite, and professional manner.

Required Qualifications

- Minimum 2 years of customer service experience.
- Strong written English communication skills.
- Experience handling customer inquiries by email, messaging platforms, or ticket systems.
- Good problem-solving ability and attention to detail.
- Ability to stay organized while managing multiple customer cases at the same time.
- Professional, patient, and customer-oriented attitude.
- Comfortable using computers, web-based systems, spreadsheets, and online platforms.
- Ability to work independently and follow established procedures.

Preferred Qualifications

- Previous experience in e-commerce, online retail, or marketplace customer support.
- Experience with Amazon Seller Central, Walmart Marketplace, Shopify, or similar platforms.
- Experience handling returns, refunds, replacements, warranty cases, or product troubleshooting.
- Familiarity with ticketing or CRM systems.
- Additional language skills are an asset but not required.

Why Join Us

- Opportunity to work with a growing Canadian e-commerce company.
- Hands-on experience across multiple major online marketplaces.
- Reliable full-time office role with regular weekday hours.
- Supportive team environment with opportunities to learn about e-commerce operations, product support, and marketplace customer service.

Application Instructions Interested applicants are invited to submit a resume outlining their customer service and e-commerce experience.

Pay: $19.00-$22.00 per hour

Application question(s)

- What is your current work eligibility (Work Permit/PR/Citizen)

Experience:
- Customer service: 1 year (required)

Work Location: In person

📌 Customer Service Representative (E-commerce) (Vancouver)
🏢 Milo Enterprises
📍 Vancouver